Customer Partner (Housing Officer) – Tenancy Sustainment

Overview

Manage property condition cases, breaches, hoarding, and permissions to sustain tenancies.

Key Responsibilities

• property cases
• hoarding
• tenancy breaches
• permissions
• case management

Tasks

As Customer Partner, you’ll be working on property condition cases, hoarding, tenancy breaches, and permissions. It really is a varied role!

Requirements

• active h
• housing
• safeguarding
• multi‑agency
• communication
• teamwork

What You Bring

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. This frontline role is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model whilst having connections to the locality. This role is predominantly home based but we will need you to be flexible to travel within your local area as the role may involve site visits and attendance at court on behalf of your colleagues. -Demonstrate an understanding of safeguarding and processes in place to support vulnerable customers -Have experience in working with multi-agencies to ensure results for customers -Be computer literate. Experience of using Active H is desirable. -Be agile and flexible, prioritising as appropriate to meet customer needs -Demonstrate an ability to work well as part of a team. -Have proven Housing experience, able to successfully manage property condition cases and tenancy breaches. -Be experienced in partnership working to meet the needs of customers. -Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes. -Be able to think ‘beyond process’ to find innovative solutions for customers.

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Benefits

Salary £29,000 per annum + Car Allowance We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

About Stonewater

-Committed to providing affordable and high-quality homes nationwide. -Supports communities through essential housing solutions with a large portfolio of homes. -Operates across diverse regions, offering both new-build homes and property refurbishments. -Focuses on creating sustainable and vibrant communities, prioritizing resident well-being and long-term development. -Known for adopting an innovative approach to address housing shortages. -Manages projects ranging from small-scale residential developments to large-scale urban regeneration efforts. -Aims to make a lasting impact on communities beyond just providing housing. -Collaborates with local authorities, private organizations, and charities for a comprehensive housing approach.

Sector Specialisms

Security Clearance

-satisfactory disclosure and barring service (dbs) check -satisfactory references -valid right to work document required