Customer Zone Technician II

Overview

Installs, repairs and maintains copper/fiber voice & data network equipment.

Key Responsibilities

• customer support
• spec analysis
• equipment installation
• cable repair
• tool operation
• testing

Tasks

-Interfaces with customer to further analyze installation and repair issues. Responds to inquiries and provides follow-up. -Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate. -Installs, removes, rearranges, programs, tests, troubleshoots and maintains voice, data and ancillary equipment and network services. -Installs, maintains and repairs outside and inside plant equipment/facilities and inside wire. Locates cable and associated equipment faults, effects repair and restores service outages. Performs cable pair recovery activity. -Operates standard and aerial lift vehicles and manual, hydraulic, pneumatic, electric, electronic, gasoline, propane and power actuated tools and equipment. -Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.

Requirements

• vom
• diagram reading
• dod clearance
• driver's license
• 1-year exp
• climbing

What You Bring

-Ability to communicate naturally and pleasantly over the telephone and/or in person. -Ability to work in confined areas. -Ability to lift, carry, set-up, climb and take down ladders. -Ability to lift and carry tool boxes, drop wire, parts containers and installation loads, test equipment, generators, manhole/pullbox covers, etc. -Per our Company policy, and consistent with the weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, this is inclusive of clothing and with proper footwear. -Requires alertness and attention to detail. Ability to work under stress. -Able to operate test equipment such as VOM, test sets, etc. -Able to read and interpret architectural, electrical wiring diagrams. -Ability to identify and distinguish audible tones/levels and colors. -Tests– Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy. -One year experience in one or a combination of: Equipment Installer, Cable Splicer, Lineworker, Customer Zone Technician I, Customer Zone Tech II, Fiber Network Field Technician. -Ability to qualify for DOD security clearance. -A valid driver’s license. Able to meet medical and driver certification. Requirements as established by the DOT Federal Highway Safety Act. Not restricted to daylight hours. May require more specialized driver’s License, such as Chauffeur’s License, based on State Regulations. -Exposed to high voltage electrical power lines, explosive and/or flammable liquids and gases, oxygen deficiency, carbon monoxide, lead toxicity and asbestos materials. Works with molten lead and wax. -Must be available to work tours as scheduled including weekdays, nights, weekends, holidays and for callouts and/or overtime as required. -Ability to climb poles/ladders.

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About Frontier Internet

-Specializes in delivering service to underserved and rural areas where connectivity options are limited. -Provides tailored solutions for both residential and business customers, focusing on reliability and speed. -Invests heavily in expanding fiber-optic networks to provide cutting-edge broadband services. -Notable for its commitment to improving internet access in remote and underserved regions of the U.S. -In addition to high-speed internet, the company offers bundled services including voice and TV packages. -One of the largest broadband providers in the U.S., with a growing presence in rural and suburban markets.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship is offered.