Bellperson / Valet | Durham Marriott City Center

Overview

Assist guests with luggage, parking, and hotel information while ensuring safety and service.

Key Responsibilities

• guest security
• valet assistance
• luggage delivery
• guest service
• facility orientation
• parking oversight

Tasks

-Ensure confidentiality of hotel guests and security of guest room access. -Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces. -Assist guests and visitors into and out of their vehicles, including loading/unloading luggage. -Place guest luggage inside room. -Handle guest complaints by ensuring guest satisfaction. -Greet arriving guests/visitors; bid farewell to departing guests/visitors. -Identify and explain hotel facilities and features to guests while escorting them to their room. -Relay accurate directions to guests on inquiries of transportation within the local area. -Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies. -Deliver items to guest rooms promptly to include messages; mail and faxes; packages; flowers; sundry items requested by guest; gift items. -Monitor and maintain appearance of lobby areas and luggage holding room. -Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.

Requirements

• high school
• bilingual
• driving record
• guest relations
• 21+
• valid license

What You Bring

-High school graduate or equivalent, some college preferred. -Bilingual English/Spanish a plus. -Excellent driving record. -Knowledge of local activities and attractions appropriate for clientele. -Ability to provide legible communication and directions. -Be available to work a flexible schedule, including weekends, holidays, and varied shifts. -Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. -Previous guest relations and/or training. -Must be 21 years or older. -Valid driver’s license in the state of hotel’s operations.

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About Shaner Hotels

-Shaner Hotels is a family-owned company with a rich history in the hospitality industry. -Focuses on hotel ownership, management, and development across the United States. -Operates a diverse portfolio of hotels, including major global brands and independent properties. -Known for expertise in transforming underperforming properties into successful operations. -Business model includes long-term investments with a focus on profitability and asset appreciation. -Strong presence in the upscale and select-service hotel segments. -Projects often involve extensive renovations, brand conversions, and strategic expansions. -Standout in the industry with a hands-on management approach. -Prides itself on deep industry relationships and ability to adapt to market trends.

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