Front Desk Supervisor - One Rincon Hill

Overview

Supervises front desk staff, handles concierge services, and ensures resident satisfaction

Key Responsibilities

• access control
• customer service
• concierge
• phone handling
• daily reporting
• staff training

Tasks

-Monitor lobby activity and maintain access control -Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction. -Provide concierge services -Answer and direct incoming phone calls. Receive and distribute resident parcels. -Address resident and guest concerns and questions. -Complete Daily Activity Report -Maintain the appearance of the front desk area, lobby, and main elevators -Assist the General Manager with the training and supervision of the front desk staff and third-party vendors.

Requirements

• hospitality management
• professionalism
• communication
• problem solving
• front desk
• leadership

What You Bring

-Hospitality Management college students or graduates are highly desired -Polished and professional presentation and demeanor -Strong verbal and written communication -Strong judgment and solutions-oriented -Demonstrate a strong understanding of the association's governing documents. -Must be over 18 years of age and successfully pass a criminal background check and drug screening -A minimum of 1 year of front desk hotel experience or at least 1 year of leadership experience in a related customer service industry

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About Action Property Management

-Operates across California and Arizona, managing diverse communities from single-family homes to mixed-use high-rises. -Delivers services like financial accounting, maintenance coordination, board and resident portal administration. -Leverages in-house tech team to power proprietary portals and AWS-hosted systems for resident and board access. -Serves new developments alongside mature communities, tailoring plans from day one through ongoing operations. -Engineers standout experiences in urban and hotel-residential environments, balancing hospitality with community care. -Maintains quality through structured annual service cycles spanning landscaping, maintenance, financial reviews. -Noted for seamless transitions during acquisitions and relocations.

Sector Specialisms

Security Clearance

-must successfully pass a criminal background check -must successfully pass a drug screening