Home Ownership Property Advisor

Overview

Advise residents on home ownership issues and manage property-related queries.

Key Responsibilities

• compliance checks
• sub‑account management
• insurance claims
• section 20 coordination
• payment plans
• campaign delivery

Tasks

Join our team as a Home Ownership Property Advisor and make a real difference for our residents, providing clear advice, resolving issues with care and supporting customers to feel confident and secure in their homes. -Ensure customers are aware of their rights and responsibilities of their agreements with us -Help with lease changes, staircasing, and sales, making sure the admin runs smoothly -Carry out regular checks to make sure we're meeting legal and internal standards -Help deliver campaigns that improve customer experience and service outcomes -Manage sub-accounts for more complex arrangements, keeping everything accurate and up to date -Deal with insurance claims and follow-up -Handle formal enquiries from solicitors, MPs, and Councillors with professionalism and care -Conduct early conversations to prevent arrears and support financial wellbeing -Respond to queries across home ownership tenures and wider including repairs, maintenance, ASB, permissions and general property management issues -Resolve issues quickly and clearly, without needing to escalate -Assist with coordination of Section 20 consultations, keeping customers informed along the way -Set up payment plans, process refunds, and adjust accounts to ensure transparency

Requirements

• property management
• customer focus
• organisation
• excel
• communication
• dbs

What You Bring

We're proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace. A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks -Knowledge of property management and housing services -Experience of delivering a customer first approach with a focus on service quality and impact -Strong organisation and the ability to juggle competing priorities -Ability to build rapport quickly and maintain a positive, solution-focused approach -Good working knowledge of office IT systems, including Excel, Word, and PowerPoint -Strong written and verbal communication skills, with confidence handling queries and objections

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Benefits

Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives. -Local gym membership discounts. -Option to buy and sell annual leave -A team of trained Mental Health First Aiders who are available for colleagues to contact for support -Cycle to work scheme -28 days annual leave that increases with service plus bank holidays -Starting salary of £28,964 rising to £32,285 per year with service -Corporate health scheme membership -Training, development, and qualification opportunities -Agile and hybrid working - 2 days per week in the office -Social Housing Pension Scheme with up-to 10% employer contribution -Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers) -Access to an Employee Assistance Programme

About Incommunities

-Founded with the aim to provide affordable housing solutions across the UK. -Delivers a wide range of social housing services to local communities. -Specializes in managing and maintaining properties, with a strong focus on quality and sustainability. -Supports local neighborhoods through community engagement and partnership programs. -Provides additional services, including repairs, maintenance, and tenancy support. -Works closely with local authorities and other stakeholders to address housing needs. -Notable for its commitment to improving housing standards and tenant satisfaction.

Sector Specialisms

Security Clearance

-a basic dbs (disclosure and barring service) check will be required as part of the pre‑employment process.