Customer Service/Inside Sales Representative, Level 3 - Stevens Equipment Supply

Overview

Sales & service rep handling HVAC orders, customer calls, and warehouse duties.

Key Responsibilities

• order processing
• shipment coordination
• inventory management
• product knowledge
• customer service
• sales reporting

Tasks

-Generate new and repeat sales by providing product and technical information in a timely manner. -Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices, and new products. -Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible. -Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments. -Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered. -Expand knowledge of HVAC products and keep current with latest trends within the industry. -Daily processing of cash drawer, end of shift count of money. prepare deposit slip and place in safe. -Recommend alternate products based on cost, availability or specifications as needed. -Developing rapport and effective listening skills -Assist customers with warranties and returns. -Provide excellent customer service via walk-ins, phone calls and e-mails. -Collaborate with the Branch Manager to determine the best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments. -Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction. -Monitor competitive activity and trends within territory. -Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift. -May travel to customer location to follow-up, make presentations or perform demonstrations. -Periodically reach out to customers to determine satisfaction with the organization, products, and services -Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices, and new products sales and or discounts via outbound calls and in house counter discussions. Conduct outbound calls for existing and lost customer accounts. -Provide accurate information regarding availability of in-stock items. Conduct cycle counts as required. Replenish the showroom stock as needed. -Maintain records and prepare reports on sales activities.

Requirements

• hvac certification
• microsoft office
• forklift
• high school
• 5+ years
• customer service

What You Bring

-Ability to understand and follow procedures, work instructions and company policies -General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications. -Positive, professional attitude, handling difficult customers with ability to diffuse negative situations. -Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner. -HVAC certification preferred -Knowledge of HVAC equipment / products is preferred. -Professionalism – patience, poise, and tact -5+ years in the HVAC industry preferred -Ability to establish positive working relationships with internal and external customers and employees. -Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email. -Ability to deal with high volume customer traffic. -Phone etiquette and e-mail etiquette -Must be able to perform essential responsibilities with or without reasonable accommodations -Written skills – must be able to effectively and timely communicate via e-mail with customers and accurately input orders. -Understand and follow work instructions, operating procedures, and company policies. -High School diploma or GED equivalent, some college preferred -High level of attention to detail and accuracy. -5+ years of progressive sales and customer service experience preferred -Ability to use good judgement and strong work ethics and integrity on the job. -Effective verbal skills – must be able to explain fairly technical parts information clearly. -Effective organizational skills and time management skills including ability to prioritize and multi-task.

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Benefits

-Training programs are available to help guide team members and develop new skills -Benefits are effective on day one for all full-time direct hires -Growth Opportunities - there is immense opportunities to grow your career

About Daikin Comfort

-Merges Daikin’s global tech with Goodman’s U.S. acquisition roots. -Engineers and delivers high-efficiency heat pumps, central ACs, ductless mini-splits, smart thermostats, and air purifiers. -A pioneer in using low-GWP R-32 refrigerant, demonstrating commitment to environmental impact.

Sector Specialisms

Visa Sponsorship

-no employer‑sponsored work authorization required now or in the future.