Team Lead, IT On-Site Support Services - North America

Overview

Lead on-site IT support team, overseeing hardware/software services across North America

Key Responsibilities

• vendor management
• device provisioning
• hardware installation
• sop development
• incident monitoring
• software updates

Tasks

-Manage vendor relationships and third-party support contracts for on-site services. -Support onboarding and offboarding processes, including device provisioning and decommissioning. -Maintain accurate documentation of support activities, asset inventories, and configuration records. -Oversee installation, configuration, and maintenance of PCs, mobile devices, IP phones, scanners, label printers, and other IT hardware. -Develop and enforce standard operating procedures for incident response, service request handling, and escalation protocols. -Monitor the North America IT incident queue to ensure prompt service delivery, ensuring compliance with Service Level Agreements. -Lead and manage regional on-site IT support teams, ensuring timely and effective resolution of technical issues. -Travel as needed to support remote sites and ensure consistent service delivery. -Manage software updates, ensuring systems are up-to-date.

Requirements

• 10+ years
• problem solving
• networking
• active directory
• it degree
• video conferencing

What You Bring

-10+ years or more related IT experience. -Comfortable working with Business leaders. -Excellent problem-solving skills. -Technical competency with printer, scanner and other hardware devices. -Strong verbal and written communication skills. -Knowledge of video conferencing concepts. -Basic Knowledge of networking technologies. -Bachelor’s degree in Information Technology or other relevant discipline preferred, or equivalent experience in IT required. -Knowledge of relevant operating systems – Windows, Mac, iOS. -Experience working with Active Directory, Group Policy. -Strong leadership and communication skills.

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About Magnera Corporation

-Founded in the early 2000s, Magnera Corporation has grown into a leader in engineering, construction, and project management. -Specializes in providing integrated solutions across a wide range of sectors including infrastructure, energy, and utilities. -The company has a rich history of successfully delivering large-scale projects, ranging from transport systems to water resource management. -Known for its ability to handle complex, large-scale infrastructure projects, with a focus on sustainability and technical excellence. -Its portfolio includes award-winning projects in sectors such as heavy civil engineering, energy development, and water resource solutions. -Magnera Corporation has earned a reputation for combining advanced engineering with practical, cost-effective solutions. -The company’s innovative approach ensures that every project is executed to the highest standards, from design through to completion.

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