Sr Business Functional Consultant, Transformation (Meter/Device Management and Field Services

Overview

Strategic partner advising on meter/device management and field services transformation.

Key Responsibilities

• performance metrics
• functional testing
• device integration
• process design
• user adoption
• risk assessment

Tasks

-Provide input into performance metrics, reporting needs and post-implementation success criteria when applicable. -Champion continuous improvement by surfacing operational pain points, feedback and employee insights to inform delivery efforts. -Support business functional testing, training design and user adoption efforts if applicable, by ensuring content and approach are aligned with business realities. -Collaborate with peers across business functional areas to ensure end-to-end process continuity and customer impact awareness. -Serves as a trusted advisor for business functional teams by providing subject matter expertise across core business processes. -Advise on meter lifecycle, device integration and field service operations to ensure accurate measurement, efficient dispatch and regulatory compliance. -Represent functional operations in program activities such as business process design, policy and procedure development and operational planning. Document requirements, business processes, business benefits/outcomes, KPIs, change impacts, and functional designs. -Identify, assess and communicate operational impacts of proposed changes, escalating risks or misalignments as needed.

Requirements

• bachelor's
• operations
• utility processes
• device management
• ami/amr
• problem solving

What You Bring

-Experience supporting business readiness or change initiatives with a focus on operational execution preferred. -Bachelor’s degree in business or related field; or equivalent combination of training and relevant experience. -3-7 years in operations, business process improvement or service delivery. -Strong understanding of utility processes and performance drivers. -Knowledge of device lifecycle management, work management, outage management and field service dispatching. -Familiarity with regulatory requirements for metering accuracy and service reliability. -Experience with M2C processes, AMI/AMR systems and integration with CIS. -Excellent communication, critical thinking and problem-solving skills.

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About Xcel Energy

-hidden炳 Renewable energy solutions, including wind and solar power. -hidden炳 Reducing carbon emissions and increasing clean energy generation. -hidden炳 Large-scale renewable projects like the Rush Creek Wind Project in Colorado. -hidden炳 Service offerings cover residential, commercial, and industrial energy needs with an emphasis on sustainability. -hidden炳 Leader in energy efficiency programs, helping customers reduce consumption and costs. -hidden炳 Innovates in the energy sector, balancing economic and environmental goals.

Sector Specialisms