Technical Support Analyst III

Overview

Provide expert HVAC technical support to sales, customers, and service teams.

Key Responsibilities

• hvac support
• trouble diagnosis
• global support
• data center support
• service bulletins
• project management

Tasks

-Build sustainable relationships and trust with customer accounts through open and interactive communication -Becomes quickly informed of new products, their needs and applications -Evaluates and provides resolution to field service quality issues -Manages large amounts of incoming calls and emails -Identify and assess customers’ needs to achieve satisfaction and take the extra mile to engage customers -Consults with development engineering regarding product performance and issues -Train and onboard Technical Support Analysts -Provide expert level HVAC technical support to sales representatives, customers and service groups -Serve as an ad hoc Daikin Applied Americas factory representative on trouble jobs. Review and diagnose the many unique and diverse systems designs to which these products may be applied -Assists training department with training on new product in a formal setting -Maintains communication records, necessary details within Salesforce -Promptly and accurately enters all incoming requests within Salesforce CRM -Handles special projects and brings them to resolution -Conduct on-the-job and individualized mentoring as the subject matter expert to service technicians and supervisors using adult learning and demonstration principles. -Through specialized and advanced technical knowledge of the Daikin Applied Product line, provide global support for any complex product or systems design issues involving these products -Clearly and effectively communicate findings of any potential design or systems issues to any combination of engineering, contractor, and service or owner audience. -Deliver priority support to Data Center customers and work closely with other individuals within the organization who share this focus. -Writes Service Bulletins and Procedures

Requirements

• hvac
• 7 yrs
• 10+ yrs
• bachelor's
• associate's
• no sponsorship

What You Bring

-7 years of related HVAC experience and/or training -10+ years of related HVAC experience and/or experience -Bachelor’s degree -2 year Associates Degree or equivalent from 2 year college degree or technical school -Work visa sponsorship is not available for this position -The ability to make an impact and shape your career with a company that is passionate about growth

People Also Searched For

Benefits

-Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage -Paid parental leave and tuition reimbursement after 6 months of continuous service -401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions -Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual -Paid sick time in accordance of the federal, state and local law -Short term and long term disability -Multiple medical insurance plan options + dental and vision insurance -3 weeks of paid time off for new employees + 11 company paid holidays

About Daikin Applied Americas

-Now fuels complex projects: water-cooled chillers, air-handlers, modular central plants and rooftop units across North America. -Typical deployments include custom HVAC for data centers, sports venues, campuses and commercial towers. -Specialisms span commercial and industrial sectors, with strong energy and infrastructure focus. -Continues to innovate with compact chillers, heat-pump rooftop systems and intelligent equipment platforms. -Unusual fact: it evolved from war-time radiator and compressor maker, once built bomb-release gear for WWII.

Sector Specialisms

Visa Sponsorship

-work visa sponsorship is not available for this position.