Customer Service Coordinator

Overview

Coordinate maintenance scheduling, engineer appointments, and customer communications.

Key Responsibilities

• stakeholder liaison
• permit management
• maintenance scheduling
• kpi reporting
• portal use
• diary management

Tasks

-Liaise with Sales, Billing, FM Helpdesk, and Subcontractor teams -Complete permits and documentation to support scheduled works -Act as a key contact for national customers -Deliver excellent customer service via phone and email -Schedule planned and reactive maintenance for engineers -Report to the Planning Team Manager and mentors to meet KPIs -Use multiple customer portals -Manage and adjust diaries to accommodate absences or emergencies -Collaborate with Service Managers to optimize engineer productivity

Requirements

• gant
• invoice processing
• planning
• problem‑solving
• customer service
• multitasking

What You Bring

-Experience in using GANT based planning/dispatch software -Experience processing invoices and purchase orders. -High attention to detail and urgency -Previous planning / scheduling experience in a service role -Proficient in using multiple PC applications -Solid decision-making and problem-solving abilities -Minimum 1 year of customer service experience -Good organizational skills -Strong multitasking and time management skills -Excellent written and verbal communication

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Benefits

-Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme. -Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days. -Career Development: Extensive opportunities for growth and advancement. -Generous & Flexible Leave Entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked. -Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products. -Competitive Salary: Reflecting your skills and experience.

About Johnson Controls

-Pioneered the electric thermostat, launching the building controls industry. -Evolved into a global leader in smart building systems through over a century of innovation. -Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform. -Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services. -Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Sector Specialisms