AECOM Traffic Management Center Operator Trainee

Overview

Monitor traffic, dispatch responders, and manage incidents via ATMS for SC highways.

Key Responsibilities

• radio dispatch
• patrol dispatch
• its control
• camera monitoring
• event logging
• documentation

Tasks

-Communicate via radio and/or phone with law enforcement, ambulance, fire department, and towing service staff and provide clear and accurate information regarding traffic incidents and the response required. -Dispatch and coordinate SHEP patrollers, who provide roadside assistance for stranded motorists and response to roadway incidents and disruptions. -Participate in technical and customer service training and certification activity as required by the program. -Perform communication tasks consistent with the program’s high level of customer service expectations and training. -Dispatch and communicate with SHEP patrollers and SCDPS, using program-directed radio and/or phone communication protocols. -Follow Standard Operating Procedures and Standard Operating Guidelines provided by the program. -Monitor field surveillance camera video and other information sources for the detection and verification of events that impact traffic flow and safety. -Perform written documentation of activity and communication in a clear, concise, and complete manner. -Communicate via radio and/or phone with SCDOT personnel to provide clear and accurate information regarding incidents, traffic, road, maintenance and construction activity, and related weather conditions. -Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as surveillance cameras and dynamic message signs. -Log potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity. -Log information about agency communication, first responder activity, and roadway checks. -Answer phone calls and provide information or assistance to motorists, SCDOT personnel, or other agencies on traffic and road conditions, transfer calls to designated personnel as appropriate.

Requirements

• call center
• atms software
• map interpretation
• data entry
• problem solving
• high school

What You Bring

-Previous experience working in a call center, customer service, 911 Operator or dispatching environment. -Ability to work in a calm manner and professional manner in a fast-paced, high-pressure environment. -Effective oral and written communications skills for in-person, radio, and phone conversations. -Previous experience working in a position which includes heavy telephone, radio, and computer/technology usage. -Efficient and accurate data entry skills. -Demonstrated ability to meet a high level of customer service expectations. -Ability to work independently and in a team environment. -High School Diploma or GED. -Ability to operate software platforms and web-based applications. -Ability to solve problems and prioritize tasks, and be organized, responsible and timely. -Ability to interpret and understand geographic information portrayed on a map and map-based applications. -Knowledge of interstates and state routes throughout South Carolina with geographic familiarity of the freeway system and arterial roads. -Must pass a state and federal criminal history/security background check. -Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies. -Ability to successfully pass post-employment 6-week SCDOT TMC training and performance program which is a condition of continued employment. -Working knowledge of and skill set to utilize and operate an ATMS software platform and/or web-based applications. -This position does not include sponsorship for United States work authorization -Must pass a pre-employment drug screen.

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Benefits

-This position does not include relocation benefit

About Aecom

-Launched as a bold independent infrastructure consultancy from a merger of five legacy firms dating back over a century. -Handles everything from geotech to electro-mechanical systems, as seen in the award-winning Romaine Hydroelectric Complex in Canada. -Guides projects through every lifecycle stage in transportation, buildings, water systems, energy, and environmental sectors.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship provided.

Security Clearance

-state and federal criminal background check required. -pre‑employment drug screening required.