IT Support Technician

Overview

First‑line IT support for 1500 users across UK locations.

Key Responsibilities

• hardware deployment
• software configuration
• ticket management
• desktop support
• incident resolution
• user training

Tasks

you will be responsible for resolving 1st line incidents and requests logged with our Service Desk via email, telephone and via the self-service portal, prioritising to ensure the best service is delivered to Gleeds’ users against agreed service levels. -Assisting in the deployment and configuration of new hardware and software applications. -Maintaining accurate records of all support requests and resolutions using our internal ticketing system. -Diagnosing and resolve problems related to desktops, laptops, printers, mobile devices, and other IT equipment. -Providing technical assistance and troubleshooting for hardware, software, and network-related issues. -Escalating complex issues to the appropriate teams or specialists for further investigation and resolution. -Providing basic user training and guidance on IT systems and applications. -Proactively identifying recurring issues, recommending solutions to improve efficiency and reduce downtime. -Collaborating with other IT teams to ensure the smooth operation of IT systems and infrastructure. -Acting as the first point of contact for all IT support requests via phone, email, or ticketing system.

Requirements

• windows
• office 365
• mac os
• adobe
• helpdesk
• problem solving

What You Bring

Experience in an IT support or IT helpdesk role -Ability to diagnose and troubleshoot basic technical issues -Good understanding of computer systems, mobile devices and other tech products -Familiarity with remote desktop applications and help desk software -Excellent problem-solving and communication skills -Who we’re looking for Skills, knowledge & experience: Experience in an IT support or IT helpdesk role Sound experience, using Windows & Office 365 with experience resolving related issues Practical experience with Mac OS, and Adobe software is beneficial Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal -Experience in an IT support or IT helpdesk role -Sound experience, using Windows & Office 365 with experience resolving related issues -Practical experience with Mac OS, and Adobe software is beneficial -Ability to provide step-by-step technical help, both written and verbal

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Benefits

Permanent | Full-time | Hybrid working As a Gleeds team member, you will have access to: -A contributory pension scheme & life assurance provision -Our global travel scholarship programme -Opportunities to develop your skills, experience and exposure in a global organisation -Employee Assistance Programme -25 days annual leave (+ bank holidays) with buy / sell options -Flexible working arrangements -A comprehensive flexible benefits package

About Gleeds

-They manage projects ranging from high-rise buildings to large-scale infrastructure. -Their expertise spans commercial, residential, industrial, and infrastructure projects. -They offer bespoke services tailored to each project's unique needs. -Typical projects include airports, commercial office buildings, healthcare facilities, and energy plants. -The company is known for delivering projects on time, within budget, and to the highest quality standards. -It is often entrusted with some of the world’s most ambitious projects.

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