TECHNICAL SUPPORT SPECIALIST

Overview

Provide technical support for water heating products via calls, chat, and email.

Key Responsibilities

• product training
• customer support
• warranty interpretation
• crm management
• call center
• 8x8 support

Tasks

Our Technical Support Team is an integral part of our Water Heating Parts & Services organization, serving as the knowledge & contact center for customers, contractors and installers of our water heating products. The team operates in a virtual call center environment, using a variety of tools including 8x8, to provide talk, text and chat support for our clients. -Provide training to other team members on Ariston products when required. -Handling a high volume of customer requests for technical assistance. -Explain and interpret warranties to customers as they apply to products, and follow up with solutions for customers individual needs. -Maintaining accurate records and data in our CRM tool.

Requirements

• technical degree
• hvac
• troubleshooting
• salesforce
• customer care
• flexible hours

What You Bring

-Ability to work flexible hours when required. -Solid mechanical troubleshooting skills -A preferred Technical or Vocational Degree -Strong technical knowledge of HVAC and combustion test equipment -Demonstrating knowledge of technical product specifications and water heater fundamentals, and show the ability to communicate this information to customers via phone, video, email, chat or text. -Demonstrated ability to work with people online, on video, on phone and in chat tools -Usage of Salesforce.com, as a plus -Exhibiting a calm demeanor in stressful situations while being adaptable to change and maintaining a high level of customer care, both interally and externally.

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Benefits

-Medical (HSA or PPO) -Voluntary plans including: Cancer, Accident, Hospital, Long Term Care, Legal Services, ID Theft -Paid Parking

About Ariston Group

-The company began with electric water heaters and grew into heating systems. -Over decades, it expanded internationally through both organic growth and targeted acquisitions across Europe, Asia, Americas, and Africa. -Typical projects include heat pump systems, hybrid and solar thermal installations, residential and commercial water heaters. -The company’s offerings span climate comfort, water heating, air handling, specialized components, and burner technologies. -A standout milestone: launching a joint venture with Lennox in North America, combining manufacturing and distribution strength. -Today it operates globally, powered by a significant R&D presence.

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