Scheme Officer

Overview

Provide housing support and wellbeing to vulnerable older residents in independent living schemes

Key Responsibilities

• health checks
• communal repairs
• annual reviews
• resident support
• wellbeing support
• on‑site presence

Tasks

-Carrying out health and safety checks, managing communal repairs, and completing annual reviews -Building strong, trusting relationships to help customers feel safe, supported, and independent in their homes -Promoting wellbeing and independence by being that vital, friendly point of contact -Providing housing-related support to vulnerable and older residents across our independent living schemes -Acting as a visible, consistent presence on-site – offering reassurance and connection to residents

Requirements

• uk licence
• dbs
• customer-focused
• influencing
• self-motivated
• travel

What You Bring

-A good understanding of policies, procedures, and professional standards -Strong at influencing and building relationships, even in challenging situations -A full UK driving licence and access to your own vehicle -Willingness to travel between schemes in the Tewkesbury area -A confident communicator who’s not afraid of difficult conversations -Experience working in a customer-focused role, ideally with older people -An enhanced DBS check (we’ll guide you through the process) -Self-motivated and flexible – able to manage your own workload effectively

People Also Searched For

About Bromford

-The organization has grown from a small housing society into a major regional housing association. -Headquartered in Tewkesbury, it serves some 110,000 residents. -Each year it builds around 1,000 homes, including social rent, shared ownership, retirement living, and supported housing schemes. -Strong partnerships, such as the 2018 Merlin merger and regional ventures with combined authorities, have strengthened its affordable housing pipeline. -The organization specializes in residential development, neighbourhood coaching, maintenance, and bespoke supported housing schemes such as MyPlace. -Notable projects include modular, extra-care, and specialist disability housing, often described as community lifelines. -The organization has ambitious plans to deliver 2,000 new homes annually over 30 years and 11,000 more by 2030 along the M5 corridor.

Sector Specialisms

Security Clearance

-enhanced dbs check required (guidance will be provided)