Regional Facilities & Soft Services Manager

Overview

Oversee regional facilities & soft services contracts, managing teams, KPIs and budgets.

Key Responsibilities

• team management
• kpi audits
• reporting
• budget management
• contract performance
• client management

Tasks

Ensure efficient recruitment and induction training carried out across all sites Reporting directly to the Key Account Manager, the role holder will manage a team of Area Managers, Supervisors and cleaners. They will be responsible for ensuring a high standard of service is delivered to our clients. The Regional Facilities & Soft Services Manager is responsible for the following: the commercial operation of the contract, all aspects of the contract performance (SLA’S KPI’s), periodical reporting to include reports on quality and compliance, and to meet the client needs. The role will include implementing efficiencies and continually reviewing all sites to identify future efficiencies. This is a mobile role, attending sites on a rotational basis and giving direction to a team of Area Managers who directly report to the Regional Facilities & Soft Services Manager. Ensure site manuals are prepared and located in all sites. Ensure all information in manuals is correct (including training records) and up-to-date Participate in training as and when required The Regional Facilities & Soft Services Manager will take ownership of allocated sites, liaising with others to manage all Cleaning and KPI audits ensuring they are completed in the given month, with site KPI failures addressed before the next monthly audit. Ensure accurate and prompt information delivery to accounts department Generate and submit reports to the relevant stakeholders as agreed Ensure contracts are operating to the required specification and performance is audited in line with contractual agreements, with any KPI failures addressed before next given audit to ensure no financial penalty Operate contract within budget requirements Ensure that operational training is carried out in tandem with job specification Build effective working relationships with all clients Liaise and constructively communicate with staff on developments in the overall pursuit of achieving a high level of customer satisfaction Ensure operatives are in full uniform Undertake administration such as payroll, paperwork and pricing for contracts Conduct job chats & appraisals as per company policy The Regional Facilities & Soft Services Manager will manage the Aramark service delivery on a portfolio of contracts. They will use their experience and skills to deliver services to the client in a cost effective and innovative way, and where necessary, provide the direction required to ensure all services are delivered to the highest standard in order to maximise contract growth and ensuring contract retention by ensuring Aramark become a valued partner. The Regional Facilities & Soft Services Manager will assist the Key Account Manager with contract Bid, Tenders and Implementation and roll out of contract Ensure supplies are used correctly and stored correctly on sites Ensure adherence to the Company’s quality procedures Build effective working relationships with employees/colleagues at all levels within the business Ensure Health and Safety requirements are met and exceeded

Requirements

• security clearance
• people management
• microsoft
• cafm
• degree
• government contracts

What You Bring

Full clean driving licence Be able to demonstrate a strong track record in operations, specifically in large cleaning contracts across multiple sites Be able to demonstrate a flexibility to work outside of normal working hours and an ability to work on own initiative An ability to provide evidence of strong people management skills is essential This role will require CTC security clearance Membership of BICS Experience of working on government contracts Be able to demonstrate excellent interpersonal & communication skills Be able to demonstrate an ability to prioritise and multi-task 5 years experience in a management role Be able to demonstrate a proven track record of confident decision making under pressure Be able to demonstrate a strong administration skill set and contract delivery awareness 3rd Level Qualification or equivalent IT literate in the use of Microsoft and CAFM systems. Experience of personnel management and payroll systems

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About Aramark Ireland

-A trusted provider of food services, facilities management, and uniforms. -Serves a wide range of industries, including healthcare, education, and business. -Specializes in delivering integrated solutions to improve operational efficiency and customer satisfaction. -Has a strong presence across the country, supporting both public and private sector clients. -Designs offerings to meet the needs of diverse sectors, from hospitals to universities. -Prides itself on innovation in creating tailored services for every client. -Has a rich history of growth, adapting its services to meet evolving market demands. -Earned a reputation for reliability, quality, and customer-focused solutions.

Sector Specialisms

Security Clearance

-ctc security clearance required