Customer Support Associate (Hybrid - Denver, CO)

Overview

Provide multi-channel SaaS support (chat, email, phone) for Autodesk customers.

Key Responsibilities

• live support
• troubleshooting
• ticket logging
• team collaboration
• stakeholder liaison
• support projects

Tasks

-Collaborate with other teams to ensure quality interactions and promote the voice of the customer. (Sales, Customer Success, Engineering, Customer Experience, Finance) -Support customers by live chat, email, and phone. Interactions include troubleshooting technical issues, product usage questions, onboarding, set up and subscription inquiries. You will report technical issues and log tickets with accurate information to provide a full record of each issue and resolution -Communicate daily with Tier 2 (Technical Team, Specialists), and Leadership to raise important user concerns, customer sentiment, and product feedback -You will take part in support-related projects to allow you to use your unique skill set and improve our team

Requirements

• multitasking
• customer support
• saas
• ios
• android
• windows

What You Bring

-Experience juggling multiple things at once; customer interactions, using resources, supporting your peers, motivated to learn new things -1+ years in Customer Support (individual contributor role) with experience in email, phone, and live chat in a SaaS environment. You understand the difference between technical troubleshooting and brute force -Previous experience troubleshooting and supporting iOS, Android, and Windows platforms and cloud-based software like Microsoft Suite, OneDrive -Experience working to service indicators and using these to succeed for our customers. Elevated verbal and written skills together with composure and patience -Have a collaborative and consultative work style with an elevated level of integrity and accountability

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About Autodesk

-Pioneered software for 2D and 3D design, revolutionizing industries. -Known for products like AutoCAD, it reshaped architecture, engineering, and manufacturing workflows. -Empowering creators in fields from construction to digital media, enabling more innovative designs. -Develops tools used in iconic projects, from skyscrapers to blockbuster movies. -Pushes the boundaries of design technology, leading the way in artificial intelligence and automation. -Software is a cornerstone in diverse sectors, from industrial to infrastructure, energy, and entertainment. -Cloud-based solutions streamline design processes and foster real-time collaboration across industries. -A leader in 3D design software, with solutions powering projects in every corner of the globe. -Committed to shaping the future of digital design, bringing complex visions to life.

Sector Specialisms