Mobility Administrator

Overview

Lead mobile device management, support, and strategy for the organization.

Key Responsibilities

• mdm management
• device provisioning
• security implementation
• incident escalation
• vendor management
• policy development

Tasks

-Oversee adherence to company security policies and compliance standards. -Strategic Thinking: Actively contribute to the organization's overall technology strategy. -Manage the analysis of mobile support data to identify trends and implement proactive solutions. -Manage documentation related to mobile device support processes, configurations, and policies. -Lead effective troubleshooting and triage of complex customer hardware and software issues, providing guidance on escalation procedures. -Contribute to the development of the budget related to mobile devices and services. -Manage the escalation process for critical and unresolved mobile device incidents, ensuring timely and effective resolution. -Oversee the continuous learning and evaluation of emerging mobile technologies and trends. -Facilitate the development and implementation of automation strategies to streamline mobile device management tasks. -Lead communication with procurement vendors and carriers, managing relationships and ensuring service level adherence. -Manage mobile application deployments through MDM platforms, ensuring efficiency and compliance. -Manage the timely response to service requests submitted through the ITSM ticketing system, email, phone, and other approved platforms. -Lead the effort to maintain in-depth knowledge of Microsoft, Apple, and Android operating systems. -Lead the implementation of security measures and best practices for mobile device management. -Provide expert technical direction and guidance to support technicians in resolving intricate mobile device challenges. -Lead the identification of areas for optimizing and improving customer service experience. -Play a key role in developing and delivering training to team members on best practices and technologies. -Lead initiatives to improve collaboration and communication between IT teams regarding mobile device support. -Coordinate team projects, providing guidance and ensuring alignment with objectives. -Ensure close collaboration with cross-functional teams to ensure seamless integration of mobile technology with other IT systems. -Lead the configuration and management of company-approved Mobile Device Management (MDM) and Unified Endpoint Management (UEM) platforms. -Oversee mobile device provisioning, deployment, and account management processes. -Oversee the development and delivery of clear and concise written and oral communications regarding mobile technology initiatives and issues. -Provide insights and recommendations for decision-making regarding mobile device platforms and services. -Own the end-to-end processes of fulfillment and onboarding for Acquisitions, Greenfields, and the New Hire Experience. -Mentor team members, fostering their professional growth and technical skills. -Drive and actively participates in functional and cross-functional team projects related to mobile technology. -Manage adherence to assigned work orders, ensuring timely completion and exceeding customer expectations and established SLAs. -Ensure compliance with established standards for the deployment of mobile hardware and software. -Champion thorough documentation of all incidents and requests within the ITSM ticketing system. -Provide operational direction in resolving complex mobile and desktop-related issues and mentor junior team members. -Policy Development: Contribute to the development and implementation of mobile-related policies and procedures. -Manage communication with all levels of the organization, including executive leadership. -Oversee the provision and support for all company-approved mobile and computing devices. -Manage adherence to project timelines and service level agreements related to mobile support activities. -Contribute to the development of the company's strategic mobile technology roadmap.

Requirements

• virtualization
• active directory
• itil
• comptia
• 5+ years
• project management

What You Bring

-Possess and exhibit the ability to work independently and in cross-functional collaborative settings. -In-depth knowledge of virtualization technologies, remote support tools, and Active Directory. -Adhere meticulously to the established schedule of shifts, tasks, and work hours. -Current Microsoft/CompTIA certifications preferred -Experience in implementing mobile-related policies and procedures. -Strong project management skills with a track record of successful project completion. -Current ITIL certification preferred -5+ years of progressive experience in desktop and mobility support and administration. -Mentoring: Exhibit a strong ability to mentor a team of support professionals. -Travel requirement up to 25% -Collaboration Tools Mastery: Maintain proficiency in collaboration software and tools to enhance teamwork and productivity. -Bachelor’s degree in information technology, Computer Science, or a related field. Alternatively, candidates with a High School Diploma or General Education Development (GED) certificate, along with five years of experience in design, configuration, implementation, management, and collaboration technology, as well as vendor contract management, will also be considered. -Proven experience in managing and troubleshooting complex desktop and mobility environments. -Project Management: Possess strong project management skills to oversee mobile-related projects from initiation to completion, including vendor, partner, and contract management. -Long periods of computer, phone, and technology utilization -Occasional long periods of sitting and standing -Position requires regular interaction with employees at all levels of the company -Demonstrated leadership skills and the ability to mentor junior team members. -Must be able to lift, carry, push, or pull up to 25 pounds -Advanced proficiency in operating systems, including Windows, iOS, MacOS, etc. -Advanced Troubleshooting: Demonstrate expertise in resolving complex issues and providing technical guidance. -Collaboration and Communication: Effectively collaborate with other IT Teams and departments and communicate with stakeholders at various levels. -Valid driver's license required

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Benefits

-Indoor office, indoor warehouse, and outdoor warehouse (yard) working environment

About Srs Distribution Inc.

-Founded in 2008 and has since expanded into a leading distributor of building materials, focusing primarily on roofing products. -Serves a vast network of customers, including roofing contractors, retailers, and distributors. -Has grown rapidly through strategic acquisitions, now covering a broad geographic area across the U.S. -Their product portfolio includes roofing materials, insulation, siding, and other construction-related supplies. -Focuses on delivering high-quality products and services to the construction and roofing sectors. -Customer base includes some of the biggest names in the commercial and residential building industries. -Success is driven by operational efficiency and an extensive distribution network. -Continued expansion and a focus on customer relationships have established strong partnerships in the industry. -Business model is built on acquiring and integrating smaller, local distributors.

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