Loyalty Programs & Dept Operations Manager (Marketing)

Overview

Lead and oversee integrated marketing programs, operations, budget, and team management.

Key Responsibilities

• project management
• digital tools
• program management
• warehouse ops
• vendor management
• data reporting

Tasks

-Responsible for all Marketing operational and administrative activities -Champion and implement project management initiatives, including digital tools (i.e. Smartsheet, CRM, etc) -Manage support staff and execute administrative responsibilities pertaining to personnel, including hiring, delegating, coaching, training, conducting performance reviews, and applies organization policy. -Accountable for the successful development and administration of integrated marketing programs with cross-functional team members to attain enterprise targets and revenue goals -Lead corporate and company-wide program development initiatives in support of enterprise goals. Lead cross-functional teams to build new platforms to keep Navien at the forefront of industry programs -Conduct market research and maintain constant communication with salesforce and other internal audiences to ensure alignment of current programs to business needs, and drive new programs as needed -Manage support staff to ensure department budget, project scheduling and other operational tasks are performed consistently and at the highest level -Work with cross-functional teams, including marketing, sales, training, product development accounting and operations to ensure success and maintain integrity of marketing programs -Accountable for successful operation of Marketing warehouse, including inventory management, shipping and receiving of marketing collateral, branded promotional items, trade show assets and other Marketing-related physical assets -Train and mentor personnel to work closely with accounting regarding all Marketing credit card charges, invoices and checks -Maintain ownership of vendor evaluation, selection and management to support all programs -Manage a team of professionals to optimally administer, enhance, evaluate performance and deliver insightful reporting on all marketing programs, including, but not limited to: -Optimize the performance of Marketing Coordinators and support staff to execute the above listed programs and provide superior service to program participants -Supervise support staff for corporate event planning initiatives related to marketing programs, sales activities, and other special events as assigned -Manage support staff, including permanent and temporary personnel and third-party partners to ensure warehouse/shipping operations are conducted effectively, accurately and on time -Conduct analysis and deliver insightful reporting on the performance of all marketing programs for executive review. Offer actionable suggestions for continuous program improvement -Conduct accurate budget planning and tracking for all areas of responsibility

Requirements

• bachelor's
• marketing
• smartsheet
• excel
• leadership
• b2b

What You Bring

This is a leadership position within the dynamic marketing department of Navien. This position has B2B marketing experience and is familiar with Navien and/or the plumbing & heating, HVAC and water treatment industries. The Marketing Programs and Operations Manager is responsible for developing and managing the success of integrated marketing programs for sustained revenue growth, including planning, budgeting, execution and measurement. This position is also accountable for the successful administrative operations of a growing Marketing department, including budget planning/tracking, accounting, inventory and process management. They must be highly organized and experienced in leading others, be skilled at conceptualizing, administering and evaluating marketing programs to build customer engagement and retention, and capable of pioneering corporate projects and initiatives. This person must be a strong communicator, both written and verbal, and a skillful people manager. They must be strategic, flexible and work well in a team environment to ensure the success of all marketing programs. Essential attributes include interpersonal leadership and instructive skills and the ability to multitask and remain focused in a high-pressure position. In addition, the Marketing Programs and Operations Manager must be highly self-motivated, have a positive attitude, be resourceful and enthusiastic about the position and responsibilities while always maintaining a positive customer relationship. -Strong customer service skills and sense of responsibility and follow through -Bachelor’s degree, preferably in Marketing or Business, or 3 years’ similar experience -Experience organizing and implementing marketing programs -LinkedIn Learning License -Project management skills, including web-based tools (i.e. Smartsheet, CRM) -Proven marketing and communications experience -Fluency in MS Office software, particularly MS 365 and associated applications, including Word, Excel and PowerPoint. Strong Excel skills preferred -Ability to handle several concurrent projects under deadline -An ability to understand, research, write and deliver summaries on a range of business issues -Strong strategic and analytic skills, and ability to develop and deliver insightful reporting -Excellent leadership, people management, verbal communication, spelling and writing skills

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Benefits

Pay Scale: $105k - $115K (DOE) annually + eligible for an annual bonus -10.5 Paid Holidays per calendar year -Annual Leadership Pay -Marketing Development Funds (MDF) / co-op program -Employee-only premium covered at 100% -Channel-specific dealer programs (HVAC, water treatment, etc.) -Employee discounts on Navien products -Life Style Spending Account: You choose-- gas, pet care, elder care, gym membership -PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance -Navien Rewards -Community Involvement Volunteer Day -Optional Voluntary Benefits: STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance -Pre-Tax Flex Spending Accounts: Health and/or Dependent Care -401K Plan, 100% match on employee’s contribution, up to a maximum of 5% -Rebate Portal and associated tax rebates

About Navien, Inc.

-With a focus on revolutionizing water heating, the company has emerged as a global leader in energy-efficient solutions. -From residential homes to large commercial buildings, their products deliver reliable, high-performance solutions. -Specializing in tankless water heaters, boilers, and related products, the company emphasizes cutting-edge technology that minimizes energy consumption and environmental impact. -Their innovations have established a strong market presence in North America, Europe, and Asia. -Known for longevity and energy savings, their products appeal to a broad range of customers in both residential and commercial sectors. -Through advanced engineering, the company leads in introducing next-gen water heating solutions that surpass traditional models. -Their industry-first condensing technology has transformed how homes and businesses approach water heating, making it more eco-friendly and cost-effective.

Sector Specialisms