Product Support Representative
Time Manufacturing Company, Inc.
Inspect, maintain, repair, and train on Aspen Aerials bridge inspection units.
9 days ago ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Duluth, MN
Field
Company Size
1,000 Employees
Service Specialisms
Manufacturing
Engineering
Design
Technical Services
Product Development
Sector Specialisms
Telecommunications
Electric Utility Distribution
Infrastructure
Sign
Light
Traffic
Forestry
Bridge Inspection
Role
What you would be doing
ubiu inspection
equipment repair
diagnostic tests
warranty service
inspection reports
customer training
- Participate in company training activities to improve overall work performance.
- Support the production department through training and development of personnel.
- Operate and inspect UBIUs prior to delivery and provide correction lists to Production Manager.
- Process service, warranty, inspection and expense reports in compliance with company policies and procedures.
- Perform repairs on UBIUs at Aspen Aerial’s facility and at the customer’s facility.
- Assist in the preparation and maintenance of training materials, parts, and service/operators’ manuals.
- Travel to customer’s location to perform inspections, training and repairs of UBIUs in compliance with company policies and procedures.
- Comply with all Aspen Aerials policies and procedures.
- Work with service providers and users to resolve warranty and service issues.
- Communicate with customers over the phone, in writing and in person to gain an understanding of equipment concerns and to provide technical service needs.
- Perform diagnostic tests on UBIUs utilizing electrical and hydraulic test equipment.
- Prepare, submit and review inspection reports with customers.
- Participate in the annual “Aspen Aerials Service School”.
What you bring
microsoft suite
troubleshooting
mechanical
cdl
project management
problem solving
- Proficient in Microsoft Suite (Word, Excel and Power Point).
- Specific vision abilities required by this job include close vision, distance vision, color and ability to adjust focus.
- Ability to speak in front of groups and with individuals using strong grammar and communication skills.
- Advanced trouble shooting of hydraulic systems, electrical systems, and electronic controls.
- Ability to prioritize and work several projects simultaneously.
- Ability to work both independently and cooperatively.
- Ability to solve technical problems and at times with limited resources.
- Advanced mechanical ability
- Able to obtain and maintain a CDL (commercial driver’s license).
- Able to operate UBIUs from the basket over bridges.
- Able to obtain and maintain a passport.
- Able to lift and or move up to 75 pounds.
- Able to talk, hear, walk, sit, use hands, climb or balance, stoop, kneel, crouch or crawl.
- Ability to interpret work instructions furnished in written, oral, diagram or schedule form.
- 401(k) with company match
- Travel can be both domestically and internationally. Home on the weekends, typical travel/work week is Monday to Friday or Monday to Saturday.
- Professional development opportunities
- Comprehensive health, dental, and vision insurance plans
- Paid time off and holidays
- Collaborative and innovative work environment
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1982
Year Founded
The company has been operational since 1982, establishing a long-standing reputation in the industry.
- The company specializes in creating durable, high-performance lift equipment for a variety of industries.
- Serves sectors like industrial, transport, and utilities with versatile aerial lift solutions.
- Their equipment meets demanding needs across different markets, ensuring safety and efficiency.
- Used in projects ranging from infrastructure maintenance to commercial building access.
- Innovative design and manufacturing processes have earned a strong reputation globally.
- Has a global presence with facilities in the United States and partnerships worldwide.
- Continues to push boundaries in product development, focusing on productivity and safety.
100% Quality
Manufacturing Goal
Aiming for perfect first-time quality to reduce waste, increase efficiency, and ensure product safety.
- Metric-driven transparency: daily communication of all orders, customers, manufacturing metrics and operations
- High standards of responsibility and ethics: policies on Conduct, Bylaws, Accounting and Conflict updated regularly
- Board oversight with proactive, focused governance ensuring long-term shareholder and customer interests
- Commitment to business success through sustainability, growth and fiscal stability
- Supporting employees with health, dental, vision insurance and tuition reimbursement
100% Reduction
Emissions & Fuel Use
Electric Drive™ ePTO eliminates fuel consumption, emissions, and noise during aerial operations.
- First‑time quality reduces waste and lowers carbon footprint
- Zero‑defect manufacturing across brands with environmental efficiencies
- Bluelift and Versalift International offer fully electric aerial lifts (ZETs/ZEVs)
- Proper chemical & waste disposal, proactive reduce/reuse/recycle programs
- Resource efficiency in energy and water use, continuous training on environmental mitigation
- No stated net‑zero target date
- No DEI strategy or gender statistics publicly stated on website or LinkedIn
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