Product Support Representative

Overview

Inspect, maintain, repair, and train on Aspen Aerials bridge inspection units.

Key Responsibilities

• ubiu inspection
• equipment repair
• diagnostic tests
• warranty service
• inspection reports
• customer training

Tasks

-Participate in company training activities to improve overall work performance. -Support the production department through training and development of personnel. -Operate and inspect UBIUs prior to delivery and provide correction lists to Production Manager. -Process service, warranty, inspection and expense reports in compliance with company policies and procedures. -Perform repairs on UBIUs at Aspen Aerial’s facility and at the customer’s facility. -Assist in the preparation and maintenance of training materials, parts, and service/operators’ manuals. -Travel to customer’s location to perform inspections, training and repairs of UBIUs in compliance with company policies and procedures. -Comply with all Aspen Aerials policies and procedures. -Work with service providers and users to resolve warranty and service issues. -Communicate with customers over the phone, in writing and in person to gain an understanding of equipment concerns and to provide technical service needs. -Perform diagnostic tests on UBIUs utilizing electrical and hydraulic test equipment. -Prepare, submit and review inspection reports with customers. -Participate in the annual “Aspen Aerials Service School”.

Requirements

• microsoft suite
• troubleshooting
• mechanical
• cdl
• project management
• problem solving

What You Bring

-Proficient in Microsoft Suite (Word, Excel and Power Point). -Specific vision abilities required by this job include close vision, distance vision, color and ability to adjust focus. -Ability to speak in front of groups and with individuals using strong grammar and communication skills. -Advanced trouble shooting of hydraulic systems, electrical systems, and electronic controls. -Ability to prioritize and work several projects simultaneously. -Ability to work both independently and cooperatively. -Ability to solve technical problems and at times with limited resources. -Advanced mechanical ability -Able to obtain and maintain a CDL (commercial driver’s license). -Able to operate UBIUs from the basket over bridges. -Able to obtain and maintain a passport. -Able to lift and or move up to 75 pounds. -Able to talk, hear, walk, sit, use hands, climb or balance, stoop, kneel, crouch or crawl. -Ability to interpret work instructions furnished in written, oral, diagram or schedule form.

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Benefits

-401(k) with company match -Travel can be both domestically and internationally. Home on the weekends, typical travel/work week is Monday to Friday or Monday to Saturday. -Professional development opportunities -Comprehensive health, dental, and vision insurance plans -Paid time off and holidays -Collaborative and innovative work environment

About Time Manufacturing Company, Inc.

-The company specializes in creating durable, high-performance lift equipment for a variety of industries. -Serves sectors like industrial, transport, and utilities with versatile aerial lift solutions. -Their equipment meets demanding needs across different markets, ensuring safety and efficiency. -Used in projects ranging from infrastructure maintenance to commercial building access. -Innovative design and manufacturing processes have earned a strong reputation globally. -Has a global presence with facilities in the United States and partnerships worldwide. -Continues to push boundaries in product development, focusing on productivity and safety.

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