Technical Support (Design)

Overview

Provide technical support for licence programmes and low‑carbon tech applications.

Key Responsibilities

• it solutions
• document control
• process improvement
• reporting
• application processing
• hse compliance

Tasks

-Use innovative IT solutions and best practices to improve efficiency. -Manage correspondence, applications, and contacts, initiating appropriate actions with installers and customers. -Promote and deliver excellent customer service standards. -Maintain quality standards in all activities. -Contribute to process and procedure improvements within Licence Programmes and LCT. -Provide administration, management support, and reporting across all LCT areas. -Administer and process all documentation throughout the project lifecycle. -Ensure all customer contacts/applications are processed in line with relevant procedures and timescales. -Support delivery of customer and regulatory commitments. -Comply with Health, Safety, and Environmental requirements and lead by example toward a zero-accident culture. -Act as an effective member of the LCT technical team.

Requirements

• utilities
• regulatory
• telephony
• data management
• teamwork
• energy networks

What You Bring

-Experience within utilities, civil engineering, or construction sectors. -Awareness of regulatory issues and inter-business relationships. -Strong telephony and customer service skills. -Working knowledge of network and business data management systems. -Understanding of regulatory reporting requirements, Guaranteed Standards, Licence, and Ofgem obligations. -Ability to work effectively in a multi-functional team. -Knowledge of Energy Networks policies, procedures, and health, safety, and environmental legislation would be beneficial

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Benefits

-Electric Vehicle Schemes – to help you transition to green/clean driving -Holiday purchase – perfect your work/life balance with extra annual leave -Cycle to Work scheme and public transport season ticket loans -36 days annual leave -Share Incentive Plan and Sharesave Scheme -Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more -Access to ‘nudge’ financial wellbeing support -Life Assurance (4x salary) -Technology Vouchers – save more and spread the cost of your technology purposes -Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments

About Avangrid

-Born in 2015 from a merger with UIL Holdings, creating a national powerhouse from regional utilities. -Headquartered in Orange, Connecticut, with operations in 24 U.S. states. -Its utilities arm manages eight electric and natural gas systems. -Projects include onshore wind, solar, biomass, thermal plants, and grid upgrades. -Fully acquired by Iberdrola in late 2024, enhancing investment potential. -Key ventures include the nation's largest offshore wind project and the Maine Power upgrade. -Combines local legacy with large-scale clean energy ambition.

Sector Specialisms

Visa Sponsorship

-applicants not a citizen must meet applicable immigration requirements. -company will support the employee with necessary immigration requirements if required.