Housing Officer

Overview

Manage rent arrears, ASB cases, new‑build estates and tenancy support for residents.

Key Responsibilities

• estate inspections
• rent collection
• asb management
• tenancy management
• estate handover
• customer visits

Tasks

This is a home-based role with regular customer visits in the Houghton Regis area and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. -Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service. -Conducting regular estate inspections, monitoring estate services, and completing fire safety checks. -Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt. -Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness. -Working closely with internal teams and external partners to provide a joined-up, holistic service to residents. -Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support. -Managing a new estate, taking handover of a large number of newbuild properties, working closely with the engagement officer to build a community and ensure that customers are supported.

Requirements

• rent arrears
• asb legislation
• housing management
• customer service
• problem‑solving
• stakeholder collaboration

What You Bring

All offers will be subject to satisfactory pre-employment screening, including DBS check and references. We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. -Proven ability to manage rent arrears and support financial wellbeing. -Experience with newbuild signups. -Experience working collaboratively with internal and external stakeholders. -A strong understanding of ASB legislation and best practice in case handling. -Strong problem-solving, negotiation, and influencing skills. -Effective communication, time management, and organisational abilities. -Previous experience in housing or tenancy management, ideally within a social housing setting. -Excellent customer service skills with a resident-first approach.

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Benefits

£35,500 per annum including car allowance -Opportunities for learning and development -Retail discount scheme -Access to a wide range of wellbeing services and tools, including a digital gym -A generous contributory pension scheme -28 days holiday PLUS Bank Holidays -Free life assurance -Discounted gym membership -A competitive salary of £33,500 including car allowance -Private health care

About Bpha

-Specialises in affordable housing, retirement living, shared ownership and specialist supported housing. -Develops portfolio of both general needs rental and innovative retirement and shared-ownership schemes. -Runs Carelink: a 24/7 responder service enhancing community safety and independence. -Pioneered health‑and‑housing partnerships to address well‑being through community‑focused design.

Sector Specialisms

Security Clearance

-offers subject to satisfactory pre‑employment screening, including dbs check and references.