Specialist, Regional Support Services

Overview

Entry-level specialist handling order, billing, and service support tasks.

Key Responsibilities

• order management
• billing
• work queue
• process improvement
• data entry
• customer updates

Tasks

-Sit while answering phones or reply to emails -Assist in the scheduling, tracking, and documentation of service activations, terminations, and special -Support process improvement initiatives by identifying recurring issues or inefficiencies in daily tasks. -Monitor and manage assigned work queues to meet performance metrics and service level expectations. -Execute routine tasks in order management, billing, case resolution, and service support following -Participate in team meetings, knowledge-sharing sessions, and training programs to build subject matter -Use hands and fingers to handle, control or feel objects tools or controls -Coordinate with branch teams, Sales, and Customer Care to obtain missing information and resolve basic -Repeat the same movements when entering data -Promptly escalate atypical, delayed, or unclear issues to the appropriate team members or leadership for -Accurately maintain and update customer and service information in internal systems to ensure timely and

Requirements

• microsoft office
• customer focus
• detail oriented
• order management
• communication
• teamwork

What You Bring

-Speak clearly so listeners can understand -Customer-focused mindset with a sense of urgency -Foundational understanding of order management, customer service, and support operations -High attention to detail and commitment to data integrity -Proficiency in Microsoft Office (Excel, Outlook, Word) and ability to learn internal systems quickly -Ability to consistently follow SOPs, recognize exceptions, and escalate appropriately -Effective verbal and written communication skills -Hear sounds and recognize the difference between them -Understand the speech of another person -Strong interpersonal skills and ability to collaborate in a team-oriented environment

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Benefits

-Employer-Paid Short-Term Disability -Holiday & Paid Time Off (pro-rated for Part-Time employees) -Voluntary Dependent Life -Dependent Care Flexible Spending Account -Employee Discounts -401(k) with employer match -Voluntary Employee Life & Accidental Death and Dismemberment -Employer-Paid Employee Basic Life & Accidental Death and Dismemberment -Voluntary Spousal Life -Healthcare Flexible Spending Account -Hospital Indemnity, Accident and Critical Illness -Commuter/Transit Account -Health Savings Account -Employer-Paid Employee Assistance Program (EAP)

About United Site Services

-Founded to provide high-quality portable sanitation services across various industries. -Expanded its services to include temporary fencing and other site services, catering to diverse project needs. -Key players in sectors such as construction, industrial, residential, and government infrastructure. -Known for its large-scale projects, including large construction sites, special events, and emergency response efforts. -A trusted partner for businesses needing reliable sanitation and fencing solutions for projects of any size. -Focused on operational efficiency, offering tailored solutions to meet specific client needs in challenging environments.

Sector Specialisms