Global Lead, Supplier Performance Management & Reporting

Overview

Oversee global supplier performance, contracts, and reporting for JLL's Amazon real‑estate account.

Key Responsibilities

• process review
• data reporting
• supplier management
• contract management
• training delivery
• risk mitigation

Tasks

-Review and evaluate process effectiveness, implementing enhancements to drive operational excellence -Facilitate regular stakeholder communication to maintain shared understanding of performance expectations and outcomes -Collaborate with procurement, operations, and quality management teams to ensure consistent process adherence globally -Develop and implement comprehensive supplier performance management processes aligned with organizational goals -Manage a team of 10 analysts, managers to deliver on requirements -Manage sourcing data reporting requirements including global cost savings, global contracts, data validation and remediation -Develop and deliver training programs to educate stakeholders on performance management tools and metrics -Managing vendor performance tasks, proactively identify and address potential supplier performance issues while developing risk mitigation strategies, including formal Corrective Action Plan management -Manage contracting and KPI approvals for all Managed Agent contracts globally -Stay current on industry trends and emerging practices to incorporate relevant process improvements

Requirements

• cpsm
• cscp
• supplier mgmt
• performance metrics
• project management
• analytics

What You Bring

-Certification in supply chain management or procurement (CPSM, CSCP, or similar) -Experience developing and implementing global training and education programs -Experience managing supplier performance across multiple global regions (AMER, EMEA, APAC) -Excellent analytical skills with ability to interpret data and identify performance trends and improvement opportunities -Experience with Amazon or other large-scale corporate client environments -Excellent communication and interpersonal skills for stakeholder engagement and collaboration -Strong understanding of supplier management principles, performance metrics, contracts administration, and industry best practices -Bachelor's degree in business, supply chain management, or related field -Proficiency in supplier management software and tools -Master's degree in business, supply chain management, or related discipline -Background in facilities management or real estate services supplier management -Strong team management, project management skills with ability to drive initiatives and implement process changes effectively -5+ years of proven experience in supplier performance management and process management within procurement or supply chain functions -Advanced knowledge of performance measurement frameworks and continuous improvement methodologies

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms