Sr. Customer Service & Sales Representative

Overview

Manage customer accounts, orders, sales support, and satisfaction for aerospace aluminum.

Key Responsibilities

• quotations
• order processing
• account management
• supply coordination
• performance monitoring
• customer relations

Tasks

-Prepare written quotations to quote pricing. -Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. -The key role of the Industrial CSSR is to manage day-to-day account activities and to act as the liaison between the business and its customers. -Manage the day-to-day account activities for the customer. Including, but not limited to: Booking customer orders, non-standard order entry, status checks and expediting of orders, as well as resolution of related problems involving the plant. -Involved, and in cooperation with Outside Sales, in developing new business opportunities with existing customers. -Establish and/or enhance positive customer relationships. -Translate customer requirements and specifications prior to order entry. -They are accountable for delivering value-added services resulting in the highest level of customer satisfaction, thereby creating sustainable competitive advantage in the marketplace. -Work closely with Supply Chain Management at the plant to ensure material is available to the end customer. -Work closely with support staff providing guidance regarding the customer order cycle process. -This position requires little or no supervision and requires independent action and initiative within assigned areas of responsibility while managing multiple customers, customer locations, and plant locations.

Requirements

• oracle
• excel
• bachelor's
• 3+ years
• critical thinking
• data analysis

What You Bring

-Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. -Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. -Stress Tolerance — Job requires dealing calmly and effectively with high stress situations in a fast-paced environment. -Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. -Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). -Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. -Associates degree from an accredited institution. -This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. -Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. -Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). -Experience using multiple complex computer systems simultaneously. -Minimum 3 years of experience in sales/customer service, supply chain, accounting, or information systems. -Bachelor’s degree from an accredited institution. -Written and Verbal Expression — The ability to communicate information and ideas verbally and in writing so others will understand. -Proficient computer skills including Oracle and MS Office programs Excel, Word, and Outlook. -Time Management — Managing one's own time and the time of others effectively. -Experience analyzing data from multiple sources and reaching conclusions and outcome with this information -Experience in sales/customer service, accounting, information systems, or supply chain experience in a manufacturing environment.

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About Arconic

-Designs and manufactures innovative engineered products for industries like aerospace, automotive, and industrial sectors. -Formed from the spin-off of Alcoa's engineered products division, emphasizing precision and advanced technologies. -Delivers solutions integral to some of the world's most demanding industries, improving performance, efficiency, and sustainability. -Proud legacy of innovation, with decades of experience in materials science and engineering. -Notable projects include aerospace components, automotive lightweighting solutions, and advanced industrial materials. -Products are used in everyday applications, from aircraft engines to consumer electronics, making a significant impact on global infrastructure.

Sector Specialisms

Visa Sponsorship

-visa sponsorship is not available for this position. -applicants must be legally authorized to work in the united states. -position is subject to itar, requiring u.s. person status (u.s. citizen, green card holder, asylee, or refugee).