Digital Managed Service Agreements (MSA) Program Manager

Overview

Lead digital MSA team, manage client services and contracts in life sciences automation

Key Responsibilities

• service delivery
• client management
• contract negotiation
• performance monitoring
• compliance management
• system integration

Tasks

-Support the development of new managed service business in Ireland, and Europe. To grow the business this may include managing a site in the short to medium term, where required. -Ensure compliance with legal, regulatory, and contractual obligations. -Provide leadership and guidance to the managed services teams, fostering a culture of excellence and accountability, supporting training and continuous development initiatives for team members. -Oversee and manage the delivery of multiple managed services agreements to ensure client satisfaction and service quality. -Prepare and present detailed reports on the status, progress, and outcomes of managed services agreements to both clients, and Milestone leadership. -Monitor service performance metrics and implement continuous improvement strategies across managed services agreements. -Responsible for client relationships; maintaining strong relationships, understanding their needs and business objectives. -Manage contract negotiations, renewals, and expansions with clients. -The Digital MSA teams are responsible for IT/OT systems on life sciences manufacturing sites e.g. PAS, PLC, HMI, OEM, BMS, Historian, and MES. -Coordinates with cross-functional disciplinary teams to align services with client expectations and company standards. -Work to drive and promote a safe site culture with the Digital MSA teams across the business.

Requirements

• gamp
• team leadership
• bachelor's
• mes
• process control
• problem solving

What You Bring

-Knowledge of regulatory standards and compliance requirements in Life Sciences industries e.g. GAMP, ISA-S88, ISA-95, ISA-62443. -Ability to lead and motivate teams, ensuring high performance and adherence to service standards. -Bachelor's degree in Automation, Information Technology, or related field. -Excellent communication and interpersonal skills, with the ability to engage effectively with clients and stakeholders at all levels. -Knowledge of or familiarity with MES e.g. Aveva PI, Syncade/PAS-X. -Required to comply with client and company global policies, procedures and guidelines, regulatory requirements and current Good Manufacturing Practices (cGMP) in the performance of day-to-day activities. -Strong understanding of process control principles and industrial automation systems. -Master’s degree in Business Administration -Knowledge of or familiarity with DeltaV control systems. -Knowledge of or familiarity with Rockwell and Siemens PLC’s. -Analytical mindset with strong problem-solving abilities and attention to detail.

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About Pm Group

-Founded in 1973, with a mission to deliver high-quality engineering and project management solutions. -A trusted partner for some of the world’s leading companies in sectors like energy, industrial, and pharmaceuticals. -Expertise spans design, construction, commissioning, and project management across diverse industries. -Recognized for delivering complex, large-scale projects across Europe, North America, and Asia. -Notable projects include work in renewable energy, manufacturing, and critical infrastructure. -Continually evolving with a focus on sustainable and innovative solutions to meet future demands.

Sector Specialisms