Mid-Atlantic Area Professional Services Manager

Overview

Manage technical staff development, QA/QC, staffing, and continuous improvement in Mid-Atlantic.

Key Responsibilities

• project review
• technical delivery
• qc review
• process improvement
• staff development
• quality assurance

Tasks

-Lead and participate in project reviews and support project teams with management of claims and losses. -Collaborate with Area operations, market sectors, business classes, and delivery leaders. -Support communication and coordination within all business groups. -Support area activities related to hiring and retaining key staff. -Work with AM to streamline and coordinate business processes consistent with Area, corporate policy and MOA. -Oversee technical and digital delivery evolution, in collaboration with subject matter experts. -Lead and monitor activities for continuous improvement including development and use of technical standards, procedures, best practices and lessons learned. -Monitor project QC Review activities including assignment of experienced and qualified reviewers. -Be responsible to the Area Manager to develop, coordinate, monitor and improve technical competencies of area staff and products to meet client needs and market drivers. -Participate in Area strategic planning and plan implementation. -Serve as a champion for BGX opportunities. -Provide leadership to assigned business class leaders, including the crosssector leaders. -Oversee workload balancing and ensure qualified staffing of project teams. Lead quality assurance efforts to implement QA/QC Program activities striving for continuous improvement. -Lead the Area mentoring initiative. -Oversee and ensure implementation of quality, standards, and best practices. -Lead and monitor development and training of area staff in technical and business competencies.

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About Hdr

-provides innovative and sustainable solutions for infrastructure, buildings, and the environment. -combines engineering, architecture, and environmental stewardship in a holistic approach. -designing award-winning transit systems, water treatment plants, and energy-efficient buildings. -iconic public buildings and large-scale infrastructure projects.

Sector Specialisms