IT Desktop Support Engineer L2

Overview

Install dual monitors, docks, and relocate equipment for 300+ desks after hours.

Key Responsibilities

• docking setup
• dual monitors
• equipment relocation
• cable management
• device verification
• asset tagging

Tasks

-Set up one docking monitor with built-in webcam on the left and connect a secondary monitor on the right. -Relocate and set up equipment from 23 desks to another floor (specific floor to be confirmed). -For desks with wireless keyboards/mice, relocate wireless adaptors into the new docking monitors to maintain functionality. -Remove existing docks and ensure proper cable management. -Maintain detailed records of completed installations and equipment moved. -Verify all devices are connected, powered, and functioning correctly post-installation. -Perform all installation and setup outside of office hours (evenings and weekends). -Follow company procedures for asset tagging and inventory updates. -Install and configure dual monitor setups (2 monitors per desk) for approximately 300+ desks. -Ensure work is completed within project timelines and quality standards.

Requirements

• imac
• windows os
• servicenow
• hardware troubleshooting
• 3+ years
• desktop configs

What You Bring

-Experience performing IMAC (Install, Move, Add, Change) activities. -Excellent attention to detail and ability to work efficiently under tight timelines. -Ability to work independently or as part of a coordinated team. -Must be available for after-hours and weekend shifts. -Familiar with Windows OS and general end-user computing environments. -Knowledge of hardware troubleshooting and cable management best practices. -Previous experience supporting large corporate office moves or mass hardware deployment. -Strong understanding of desktop, monitor, and docking station configurations. -3+ years of experience in IT desktop support, hardware installation, or deployment projects. -Good communication and documentation skills. -Basic understanding of network connectivity and peripheral device setup. -Experience with ServiceNow or other IT ticketing/asset management systems.

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About Sky Systems

-Blends technical consulting with staffing expertise across North America. -Evolved into a full-service MSP and Cisco/Dell partner. -Delivers 24/7 on‑site and remote services. -Builds contact center solutions using Cisco, Avaya, and Genesys. -Web solutions complement core services, enabling seamless digital platforms alongside infrastructure support. -Despite modest size, has tackled complex deployments in aerospace, semiconductors, energy, and government sectors. -Maintains agility through lean teams, ensuring projects hit deadlines, budgets, and technical benchmarks.

Sector Specialisms