Collections Professional

Overview

Negotiate payment solutions, restore disconnected accounts, and ensure customer satisfaction.

Key Responsibilities

• payment processing
• account reinstatement
• customer support
• relationship management
• needs assessment
• team collaboration

Tasks

-Process and update customer payment methods. -Assist customers in finding unique solutions, bringing the customer to 100% satisfaction with the company, and resolving any outstanding balance. -Reinstate customer accounts that have been disconnected due to non-payment. -Build and maintain a positive customer relationship in every interaction – manage all customer issues and escalations within the outlined scope. -Quickly identify a customer’s needs and provide creative solutions to new problems -Engage with fellow employees to successfully identify problem areas and resolve urgent needs.

Requirements

• burglar license
• age 18
• computer savvy
• conflict management
• customer service
• software proficiency

What You Bring

-Self-motivated while also able to perform in a team environment -Strong organizational, problem-solving, and troubleshooting skills with attention to detail -Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint) -Must be 18 years or older -Work in a fast-paced and goal-oriented environment -Basic understanding and ability to process simple math daily -Computer Savvy (Ex. 40+ WPM, ability to navigate different/new software). -Conflict Management skills and composure -World-class customer service and interpersonal skills -Ability to work with multiple software applications and screens simultaneously -Must be able to reliably commute daily to our Lindon, UT office

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About Nrg Energy

-Built a vast energy generation portfolio—from coal, gas, oil and nuclear plants to wind, solar farms and battery storage. -Operates across the US and Canada under brands like Reliant, Direct Energy, Green Mountain Energy and Vivint. -Provides electricity, energy management, HVAC and home services through cloud-based platforms and smart-home integration. -Trades power, natural gas and environmental commodities, employing advanced analytics and financial instruments. -Unusual fact: it spearheaded the first privately-funded EV charging network (EVgo) before spinning it off.

Sector Specialisms

Security Clearance

-- subject to periodic random drug testing and post‑accident/suspicion testing.