Guest Experience Ambassador

Overview

Deliver exceptional client/visitor service and manage reception and meeting hospitality.

Key Responsibilities

• reservation service
• meeting setup
• vgreet tech
• security procedures
• health safety
• guest services

Tasks

-To host the main reception area energising the space and creating lasting impressions -Adhere to uniform and presentation standards as per the personal appearance guidelines -Maintain a professional, polite and considerate manner at all times -Taking ownership of guest services responsibilities to constantly develop service standards -Support the training of new Guest Services team members -Provide a reservation service by booking and confirming learning courses, meeting and event space -Liaising with other departments, namely security, facilities, and hospitality services -Maintain a strong awareness of business activity communicating all updates with team members -Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner -Check that adequate supplies of stationery are available in each client room. Monitor stationery supplies, requesting new stocks as per procedure and ensuring waste is minimised -To provide an information service for the local area and liaise as a point of contact between clients and hosts, enhancing service with a concierge approach -Ensure that the visitor and client spaces are immaculate at all times, taking ownership of the space and reporting issues appropriately -Carry out light cleaning duties to ensure all areas of the office, both client and internal spaces Supervisor/Manager on a shift rota basis, based on business needs. -Set-up meeting rooms to the required standard (including the set-up of food and beverages where applicable) and ensure that they are checked prior to any meeting taking place. -Continually develop expertise of business operation and client knowledge to exceed in service delivery -Ensure a commitment to service excellence recognised with service STARs -Liaising with PA/EA teams, clients & visitors and providing excellent customer service – creating “wow” moments when the opportunity arises -Communicate to the WE&O Manager any new / ongoing / potential issues and complaints so that they are addressed accordingly -To ensure that all visitors experience service excellence consistently, providing a warm, courteous and prompt welcome on arrival and throughout the client journey -Communication between team members to ensure smooth transitions throughout the building -Using empowerment for problem resolution whilst enhancing visitor and client experience -Ensure Security and Health and Safety procedures are adhered to at all times. -Complimenting the Vgreet mobile reception technology with service by anticipating visitor needs, following up with clients and ensuring client expectations are met and where possible exceeded

Requirements

• ms office
• reception
• 1 year
• customer service
• organisational
• hybrid

What You Bring

-Ability to use own initiative and takes ownership -Must be computer literate including MS office -Professional and high standard telephone etiquette -Operational knowledge of all reception services and standard operating procedures -Adaptable to work with a hybrid approach throughout the guest services operation including main reception, and around the building. -Fluency of both internal and external VIPs to constantly recognise and deliver service excellence -Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication -Possesses an operational knowledge of all reception services and standard operating procedures, together with in house meeting reservations procedures, and other internal/external communication methods. -At least 1 year of experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airline -Able to work in a busy and pressurised environment providing a discreet and personalised service. -Ability to demonstrate empathy, excellent customer service and practical skills -Skilled in guest/client service and confident in striving for excellence -Must have excellent organisational skills and good attention to detail

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

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