Station Master

Overview

Oversee station operations, staff, and passenger experience at UAE railway stations.

Key Responsibilities

• operations management
• resource allocation
• safety compliance
• report generation
• emergency coordination
• customer service

Tasks

Profile Summary: Station Master will be responsible for overseeing station activities, the day-to-day management of a team of station staff, and delivering an outstanding passenger experience. Your expertise will contribute to the overall success and reputation of our railway services, and the transportation of people across the UAE. -Oversee the day-to-day operations of the passenger train station, including ticketing, boarding, and passenger assistance, to ensure efficient and safe service delivery. -Implement effective communication strategies to keep passengers informed about schedules, delays, and other relevant information on the platforms and as well on the passenger applications as soon as possible. -To proceed with the approval and mobilization process. -Generate and submit regular reports on station activities, performance, and passenger statistics to senior management. -Efficiently allocate station resources, including staff and equipment, to meet operational demands and maintain cost-effectiveness. -Foster a culture of exceptional customer service, addressing passenger inquiries, resolving issues, and ensuring an excellent passenger experience. -Collaborate with service providers and contract teams to ensure station facilities and equipment are in optimal condition and aligned to the exceptional KPI regime standards. -Lead and manage a team of station hosts and station support staff across all customer touch points including sales and distribution, boarding and alighting, station retail and lounge facilities, station systems, and the management of general customer service personnel, ensuring their performance aligns with company standards. -Conduct periodic quality assessments of station services and facilities, implementing improvements as needed. -Enforce safety protocols and compliance with industry regulations, ensuring the safety of passengers, staff, and facilities. -Maintain accurate records of ticket sales, passenger inquiries, and incidents, using the designated system or software. -Stay updated on relevant railway policies, procedures, and safety guidelines, always adhering to designated protocols. -Collaborate closely with other team members, including station staff, train operators, and security personnel, to ensure seamless operations and excellent customer service delivery. -Coordinate emergency response procedures and staff training, ensuring readiness for various situations. -Ensure the station premises, including waiting areas, welcome desks, retail facilities, ticket vending machines, back of house areas, restrooms, and prayer rooms, are clean, well-maintained, and free from any safety hazards or obstructions. -Coordinate with the station control room and train operators to facilitate smooth and timely departures and arrivals of trains.

Requirements

• station software
• railway safety
• high school
• 3+ years
• leadership
• problem solving

What You Bring

Shift: Flexible to work on different shift patterns Number of years of experience: 3+ years of experience in Passenger Rail, Transportation, and customer service background Qualification: High School / Diploma Language Preference: Good communication skill in English -Excellent customer service and communication abilities. -A proactive approach to addressing operational challenges, and an understanding of the impact that such challenges have on the overall customer experience. -Ability to work in a dynamic and fast-paced environment. -Ability to multitask and prioritize tasks efficiently while maintaining attention to detail and accuracy. -No nasal piercings, female ear piercing x1 per ear worn, -Excellent verbal communication and interpersonal skills to interact effectively with passengers from diverse backgrounds and handle customer inquiries or complaints with professionalism and empathy. -Strong leadership and people management skills. -Strong problem-solving abilities and the capacity to remain calm and composed in challenging and time-sensitive situations. -Proficiency in using computer systems and station management software. -Training period: Up to 3/4 months of training -For male candidates, tidy well-kept beards/moustache -Knowledge of railway (or similar) safety regulations and emergency response procedures.

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Benefits

Benefits: Shared Accommodation and Transportation is provided by the Company -Passenger Rail -No visible tattoos. -Shortlisted candidates will receive a link by Recruitment team to complete psychometric tests via an online platform.

About Etihad Rail Operating Companies

-Etihad Rail operates the UAE's national railway network, contributing to the development of transport infrastructure. -The company aims to connect communities, industries, and businesses across the UAE. -Etihad Rail provides safe, efficient, and sustainable rail services for both passengers and freight. -The company helps reduce road congestion by offering an eco-friendly transport alternative. -It is responsible for maintaining and operating the railway system to meet reliability and safety standards. -The network supports the UAE's economic growth by transporting goods like oil, minerals, and commodities. -Etihad Rail has expanded its efforts in constructing intermodal terminals and freight hubs to enhance logistics services. -The company is recognized for innovative solutions and commitment to world-class transport infrastructure. -Etihad Rail is modernizing the region’s transport sector and setting new standards for railway operations in the Middle East.

Sector Specialisms

Interview Process

-candidates contacted and pre‑screened by recruitment team. -shortlisted candidates complete psychometric tests online. -successful candidates attend face‑to‑face interviews.