Community Support Specialist

Overview

Support community managers with compliance, training, and project assistance.

Key Responsibilities

• data management
• compliance audits
• market analysis
• inspection prep
• issue resolution
• staff training

Tasks

-Will provide training and coaching to administrative staff as needed. -Organize or add data to files, software, etc. -Assist Community Managers with Rent Ups, Lease-Ups, or projects with major renovations to ensure complete implementation and compliance with housing program requirements and directives as appropriate. -Conduct Site Compliance Audits on behalf of the VP to ensure compliance with all regulatory programs. -Provide overall assistance to Community Managers and Regional Managers at the direction of the AVP for those who have heavy workloads, special projects, or are out on PTO. -Assist Community Managers with preparations for MOR and agency inspections. -Research and correct site issues as directed. -Assist Community Managers with property marketing and outreach efforts. -Conduct market studies and competition analysis as required. -Communicate with residents and applicants as needed. -Performing all duties as part of the role of a Community Manager.

Requirements

• yardi
• ms office
• tcs
• bachelor’s
• 3+ yrs
• bilingual

What You Bring

-Resourceful – able to make decisions with appropriate guidance when needed. -Ability to keep accurate records and meet all required reporting deadlines. -Experience with lease-ups preferred. -Prior experience with financial & accounting matters with understanding of payables, receivables. -Prior experience with recertifications desired. -Excellent, demonstrated customer service skills and experience to interact with all levels of fellow employees, residents, visitors, community representatives, housing authority representatives, others. -Flexibility/ability to travel up to 35% locally and up to 60% overnight on a weekly basis as needed or assigned. -This position is not fully remote. Candidates must reside in Rochester, NY or within commuting distance to support required in-person site visits and maintain a regional presence. While some remote work is permitted, regular travel within the region is an essential function of the role. The Rochester Resource Center will serve as your base office, with weekly travel as needed to your assigned portfolio of communities and apartments. -Complete resident income certifications as required. -Bilingual (Spanish) helpful. -Excellent organizational and time-management skills. -Experience in collaboratively resolving resident, employee, vendor and financial problems preferred. -Frequent weekly local travel required and an occasional overnight stay when needed. -Yardi Voyager experience desired or other accounting or housing software programs a plus. -Excellent business professionalism, business judgment, common sense for handling day-to-day matters. -Ability to effectively coach, train and manage fellow employees on projects. -Ability to communicate effectively – demonstrated strong verbal and oral communication skills. -Effective problem-solving skills – good listening skills; to collaborate, understand and work with employees, residents and prospective residents alike. -Work independently, as well as collaboratively in a team environment. -Physical attendance at assigned work location(s) during scheduled hours is essential. -Flexible, adaptable, with ability to multi-task and juggle several projects at one time. -Minimum 1-2+ years team supervision experience including coaching, training and performance management skills desired. -TCS, COS, other Housing industry certifications strongly preferred or willing to obtain. -Strong MS Office suite skills (Word, Excel, PowerPoint, Outlook) required. -Ability to negotiate contracts. -Minimum High School / GED Equivalent required. -Minimum 1+ years’ compliance experience with Low Income Tax Credit (LIHTC), HUD – Section 8, HOME, and other compliance knowledge needed. -Minimum 3+ years apartment rental/housing management experience required, preferably in affordable housing industry. -Bachelor’s degree in Business, Management, preferred. Minimum Associates degree with equivalent experience desired.

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Benefits

-40 Hours per Week

About Conifer Realty

-Founded with a vision to provide high-quality, affordable housing and mixed-use developments. -Develops, finances, owns, and operates residential and commercial properties across the country. -A key player in urban revitalization and the creation of sustainable, vibrant communities. -Experienced in multifamily housing projects, with a focus on enhancing community living. -Specializes in tax-credit financing, bringing innovative funding solutions to housing projects. -Continues to grow through strategic partnerships and a commitment to long-term property management.

Sector Specialisms