Multifamily Manager of Centralization - Screening

Overview

Oversee centralized leasing and admin team, ensure accurate application processing and workflow efficiency.

Key Responsibilities

• team leadership
• performance monitoring
• application processing
• standards enforcement
• process optimization
• customer communication

Tasks

-Lead & Develop Centralized Team: Manage and coach centralized leasing and admin specialists to ensure accountability and service excellence. -Monitor & Improve Performance: Track KPIs, analyze trends, and implement improvements for accuracy, timeliness, and service quality. -Ensure Accuracy: Oversee timely, accurate application processing, document verification, and fee collection. -Maintain Standards: Enforce consistent pricing, qualification, and screening processes aligned with policies and Fair Housing guidelines. -Streamline Processes: Collaborate with leadership to optimize workflows, champion technology, and ensure compliance through audits. -Enhance Customer Experience: Partner with onsite teams for proactive, applicant-focused communication throughout the leasing process.

Requirements

• process improvement
• project management
• remote teams
• property management
• excel
• bachelor's

What You Bring

-Strong background in process improvement and project management. -Preferred experience leading remote teams. -Progressive property management experience preferred. -Analytical mindset with strategic thinking and change management skills -Education: Bachelor’s degree in business administration or similar field required. -Advanced proficiency in Microsoft Excel.

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Benefits

-Balance: We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and half-days on Fridays during designated months. -Mental Health & Wellness: Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources. -Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here! -Career Growth: You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement. -Industry-Leading Benefits: Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance. -Family Support: Support your growing family with 6-weeks paid parental leave and with family-forming & fertility resources (up to 12-weeks leave for birth mothers). -Performance Incentives: Participate in our Building Above and Beyond (BAAB) incentive program that rewards team members annually based on company goals and achievements.

About Continental Properties

-Founded with a vision to transform the real estate landscape, the company has built a reputation for excellence. -They focus on developing high-quality, sustainable residential and commercial spaces across the U.S. -The company's project portfolio includes luxury apartment communities, mixed-use developments, and retail spaces. -The company has expanded its footprint to multiple states, with a strong presence in both urban and suburban markets. -Known for its innovative approach, the company emphasizes creating environments that enhance the quality of life for residents and customers. -Their success is driven by a team of dedicated professionals committed to delivering exceptional projects on time and within budget. -The company has built long-lasting relationships with tenants, clients, and partners, cementing its place as an industry leader.

Sector Specialisms

Security Clearance

-all applicants must pass a post‑offer criminal background check before joining.