Dispatcher - Weekends

Overview

Coordinate and dispatch technicians for weekend service calls, handling customer interactions.

Key Responsibilities

• call management
• technician scheduling
• dispatch
• log maintenance
• customer service
• team collaboration

Tasks

-Manage inbound customer calls and assess service needs -Schedule technicians for emergency and routine visits -Provide top-tier customer service throughout every interaction -Maintain accurate logs of vehicles, equipment, and job progress -Dispatch technicians to job sites with efficiency and precision -Assist with basic clerical tasks such as filing and organizing -Collaborate with team members and contribute to a supportive environment

Requirements

• high school
• computer literacy
• customer service
• problem solving
• communication
• organization

What You Bring

-Strong organizational and multitasking skills -High School Diploma or GED -Computer literacy and ability to learn new systems quickly -Prior dispatch or customer service experience (1 year preferred) -Problem-solving ability and sound judgment -Pre-employment background check and drug screening may apply (as permitted by law) -Excellent communication and interpersonal skills

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Benefits

-$22.00 - $27.00 per hour, based on experience

About Reimer Home Services

-A century later, it continues to serve Western New York with HVAC, plumbing, and indoor air quality solutions. -Available day or night, its technicians offer upfront estimates. -Typical projects include furnace repairs, boiler maintenance, heat-pump and AC installations, and plumbing fixes. -They support maintenance plans featuring multi-point inspections, efficiency calibration, airflow checks and IAQ evaluations. -Their Rhino Reliability Program gives customers perks like priority scheduling, extended warranties and service discounts.

Sector Specialisms

Security Clearance

-pre-employment background check and drug screening may be required, as permitted by law.