Business Systems Analyst - PGIM PGS (Hybrid - Newark, NJ or Tampa, FL)

Overview

Acts as liaison between internal customers and tech teams to improve investment accounting systems.

Key Responsibilities

• production support
• requirement gathering
• data analysis
• technical writing
• business analysis
• client interaction

Tasks

-Address and resolve internal customer inquiries and respond to questions submitted through customer service platforms. -Serve as a bridge between internal customers/operations and the technical teams to ensure smooth workflows. -Gathering, analyzing, and documenting business and systems requirements to enhance operational performance. -Handles production support and problem resolution as needed which may require overtime, particularly if encountered during peak support periods. -Writing clear business specifications/requirements/rules, redesigning applications\ processes, creating mockups, and analyzing user data. -Contribute to major infrastructure projects and deliver technical writing and business analysis exertise. -Reviewing user and/or Operations requests, conducting data-gathering interviews and providing innovative solutions to improve/solve the issue. -Identifying potential roadblocks to projects and developing solutions/contingency plans if problems arise. -Collect client requirements for process improvements and relay them to the business analyst team. -Identifying strategic and tactical solutions to complex business problems in a timely manner. -Documenting software bugs for systems and identifying solutions to support our business partners. -Taking ownership to resolve basic and assist in resolving more complex production issues. This includes analysis of the issue and working with the appropriate area (as required) to resolve. -Monitor and track customer service requests, escalating urgent matters to management for timely resolution. -Develop both tactical and strategic solutions for complex challenges faced by the team. -Supporting large cross functional projects to support ongoing company initiatives. -Provide support to investment management business as a whole or to specific units. -Utilizing various technologies which may include (but are not limited to) Jira, Excel, SQL, Visio, Python, Sellenium\Winium or other test automation tools, Oracle, SQL Server, PowerBI/Tableau, Power Platform, Bit Bucket, Cognos, Xceptor. -Working with clients and developers to work through the phases of systems development lifecycle (SDLC). -Collaborating to prepare communications and make presentations on system enhancements and/or alternatives.

Requirements

• sql
• cognos
• bachelor's degree
• project management
• agile
• python

What You Bring

-Experience with Cognos or other reporting platforms is a plus. -Strong project management, organization and communication skills -Accredited bachelor’s degree or commensurate experience. Preferred (or required if applicable) majors include Management Information Systems (MIS), Business Analytics and Information Technology (BAIT). Business, Accounting, Computer Science, Finance, Economics, preferred. A business and technology major/minor combination is ideal. -Experience supporting APIs is a plus. -Experience with Xceptor or other Reconciliation platforms is a plus. -This position stresses knowledge of the business as well as technology. Programming is not required but is a plus. -Proficiency with PC skills (MS Office suite including Excel, Word, PowerPoint, Visio, SharePoint, OneDrive, MS Project, and Outlook, dataflow, database and reporting, testing, project management, SQL, data processing/manipulation, compare tools, automated test tools, client server applications, data visualization, workflow, robotics). -Requires applied technical understanding and knowledge, excellent problem solving, communication and teamwork skills, strong business insight, an inclusive leadership attitude and a continuous learning. -1+ years of related working experience with working knowledge of the supported business functions and workflow; Familiarity with systems and transactions supporting the business functions; working knowledge of systems design process and methodology; Familiarity with testing tools. Knowledge of the system support (including inputs, screens, processing logic, output, reports as well as interface with the other systems is helpful. -Experience with SQL and related tools (e.g., Microsoft Query, Rapid SQL, DBeaver, etc.) preferred. -Strong analytical and problem solving skills. -Experience with business analysis, requirements, software testing or proficiency tools (e.g., automated testing tools, compare tools, robotics, data visualization, Python) is a plus. -Knowledge of the Software Development Life-Cycle preferred and Agile methodology a plus.

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Benefits

-Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development. -Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs. -Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. -Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. -401(k) plan with company match (up to 4%). -Market competitive base salaries, with a yearly bonus potential at every level. -Company-funded pension plan. -Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.

About Pgim

-Founded as the asset management arm of Prudential Financial, it has grown into one of the world’s largest investment managers. -With a strong presence in over 30 countries, it offers a wide range of investment strategies across equity, fixed income, real estate, and alternative investments. -Its expertise spans from commercial real estate to renewable energy investments, targeting sectors with high growth potential. -It is known for its data-driven approach, leveraging advanced analytics and insights to deliver superior results for its clients. -Its diverse portfolio includes projects in infrastructure, energy, residential and commercial properties, and more. -The real estate division is particularly noted for its global reach, managing significant assets across North America, Europe, and Asia. -The firm is also making significant strides in alternative investments, focusing on private equity, hedge funds, and other non-traditional asset classes. -With a blend of traditional and innovative investment strategies, it delivers tailored solutions designed to meet the needs of institutional investors, pension funds, and individual clients.

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