Technical Support Engineer II (Hybrid: Oakland, CA - US)

Overview

Provide technical support, troubleshoot, and manage software tickets for clean energy solutions.

Key Responsibilities

• troubleshooting
• ticket management
• dev support
• client collaboration
• documentation
• team guidance

Tasks

-Troubleshoot and reproduce technical issues and develop technical solutions -Manage software work tickets: gathering information and seeking clarity of the request, prioritizing tasks, assigning tickets and following-up on completion of deliverables -Provide support, direction, and guidance to team members -Respond to support tasks with timely solutions -Engage with our software development teams to support our development environments -Collaborate with client teams and technical staff to support custom software systems -Contributing to our documentation through knowledge articles and runbooks

Requirements

• python
• jira
• soc 2
• bsc cs
• 5 years
• communication

What You Bring

-Experience collaborating directly with other staff such as engineers and project managers -Experience with SOC 2 a plus -Strong multitasking, documentation, and decision-making skills -Energy efficiency/renewable energy domain experience a plus -Minimum 5 years of relevant experience -Bachelor's degree in computer science (or related field) preferred but not required -Familiarity/experience with Jira, Confluence, Slack and SharePoint a plus -Ability to interact with a broad range of people of varying technical levels including other IS staff, IS Management, Project Management, and functional users -Experience with Jira Software and other Atlassian products, or similar -Strong interpersonal communication skills, both verbal and written -Self-motivated, detail-attentive, and have a desire for continuous learning -Experience with Python scripting -Self-manage time and work under minimal guidance

People Also Searched For

About Energy Solutions

-Pioneering market-based clean-energy programs. -Specializing in engineering and administering upstream/midstream incentive programs. -Award-winning efforts in demand management, distributed energy, building codes & appliance standards. -Drives distributed energy resource programs including solar, storage, community solar, and DER incentive design. -Partners on clean transportation, assisting fleets from transit authorities to delivery giants in EV infrastructure and planning. -Supports utilities, governments, and private clients with policy advocacy, technical analysis, analytics, and creative program design. -Operates seven offices across six states, serving clients nationwide with diverse, high-impact energy, carbon, and water solutions.

Sector Specialisms

Security Clearance

-compulsory background check required. -drug screen required. -authorization to work in the u.s. indefinitely required.