Digital Product Manager

Overview

Manage digital self-service product to improve customer experience.

Key Responsibilities

• test execution
• metrics analysis
• business case
• requirements development
• usability testing
• stakeholder collaboration

Tasks

-Execute test plans (including development, management and execution of test cases) to support implementation of improvements and enhancements to the digital product. -Analyze customer usage and product performance metrics to identify areas of improvement and has an active role in the implementation. -Recommend large improvements (projects) and contribute to the development of supporting business case. -Active participation in cross-functional teams to develop and execute digital product plans. -Business and IT process owners to develop business requirements, gain approvals/support on business cases, ensure proper testing and signoff of product improvements and projects. -Support development of business requirements to support self-service and experience enhancements and projects. -Collaborate with different stakeholders to achieve an excellent digital customer experience -Recommend and execute tactics (smaller enhancements) to increase digital containment and call deflection. -Support usability testing and customer-centric design efforts to ensure the digital product is intuitive, easy to use and meets accessibility requirements.

Requirements

• 7+ years
• digital self-service
• product development
• bachelor's degree
• ui/ux
• customer experience

What You Bring

-7+ years of relevant experience – preferred experience in digital self-service / product development (analysis, design, design development, testing, usability testing) -Other digital product managers to achieve a consistent customer experience across products that offer similar self-service functionality. -5+ years of relevant experience – preferred experience in digital self-service / product development (analysis, design, design development, testing, usability testing) -3+ years of relevant experience – preferred experience in digital self-service / product development (analysis, design, design development, testing, usability testing) -Bachelor's Degree in Computer Science, IT, Business or related field -Corporate Communications, Care Center, IT and other applicable business units to support daily operations. -Drive an excellent digital customer experience, through analysis and iteration of content, UI/UX design, containment, usability, accessibility and performance.

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About Wec Energy Group

-The company focuses on providing reliable electricity and natural gas services across the U.S. -Specializing in both traditional and renewable energy sources, WEC Energy Group is committed to expanding its renewable portfolio. -Notable for its significant investments in wind, solar, and battery storage technologies, helping to drive the transition to cleaner energy. -The company also has a strong presence in power generation, ensuring stability and reliability in energy supply. -WEC Energy Group provides innovative solutions to address the evolving needs of modern customers, including energy efficiency programs.

Sector Specialisms

Visa Sponsorship

-legal authorization to work in the united states is required. -the company will not sponsor employment visas now or in the future.