Installation Division Manager

Overview

Manage and expand a national network of installers for SnapSports modular flooring systems.

Key Responsibilities

• installer kpis
• quality audits
• contract database
• network strategy
• training programs
• performance reporting

Tasks

Looking for an exciting Construction Management opportunity? SnapLock Industries is hiring an Installation Division Manager to be responsible for developing, managing, and scaling a nationwide network or certified installation partners, including both independent contractors and reseller/dealer installers, for their SnapSports modular flooring systems. This role oversees the full lifecycle of the installation network—from recruiting and onboarding to contract management, compliance, and quality assurance. The position ensures that all installations—whether through direct projects, resellers, or dealers—meet SnapSports performance and brand standards. -Evaluate reseller/dealer installer performance using defined KPIs for quality, timeliness, and adherence to contract requirements. -Establish and enforce installation quality standards, site verification checklists, and inspection procedures. -Develop and manage the division’s annual operating budget, including installer training, travel, and quality audit programs. -Collaborate with legal and finance teams to support proper contract execution, payment terms, and risk management practices. -Lead corrective action plans and performance reviews for underperforming installation partners. -Actively participate in keeping the work environment orderly. -Maintain and administer a centralized contract database with tracking for expirations, renewals, and compliance documentation. -Develop relationships and communication processes with dealer and reseller partners to align installation practices with SnapSports standards. -Develop and implement a strategic plan to build and maintain a robust national network of installation partners, including reseller and dealer-affiliated installers. -Partner with the National Sales and Marketing teams to coordinate installation support for dealer-led projects and promotional programs. -Conduct periodic audits of installation partners—including dealer and reseller installations—to ensure brand and quality compliance. -Draft, negotiate, and manage all installer and subcontractor agreements, including those tied to reseller and dealer networks. -Contribute to company-level strategic planning by identifying opportunities for cost efficiency, installation capacity growth, and customer satisfaction improvements. -Adhere to established standards to ensure safety, quality, and productivity -Prepare regular reports on network capacity, installer performance, and project quality outcomes. -Monitor and improve scheduling efficiency, installation lead times, and customer satisfaction through proactive management and communication. -Supervise the Project Manager and Technical Project Coordinator to ensure clear scheduling, communication, and execution of installations. -Recruit, evaluate, and onboard qualified installers to meet regional coverage, capacity, and service quality goals. -Lead orientation, training, and certification programs to ensure consistent installation quality, brand representation, and customer satisfaction. -Establish performance standards and metrics for all installers across direct, reseller, and dealer channels. -Coordinate cross-departmentally with Sales, Customer Service, and Production to align installation capacity and timelines with order flow. -Support continuous improvement by fostering an atmosphere of respect for materials, equipment, and shared spaces. -Encourage team accountability for sustaining a well-organized workplace. -Ensure full compliance with insurance, safety, licensing, and brand requirements for all installation partners. -Identify opportunities to improve workflows. -Serve as the central contact for all field operations—supporting direct installs, dealer installs, and reseller projects. -Implement continuous improvement processes for installation methods, training materials, and project delivery performance. -Provide ongoing training, technical support, and resources to ensure dealer/reseller installers maintain certification and performance compliance.

Requirements

• project scheduling
• crm/erp
• 5+ years
• bachelor's
• leadership
• contract management

What You Bring

-Proficiency in project scheduling, reporting, and CRM/ERP tools. -Minimum of 5+ years of experience managing a nationwide contractor, installer, or dealer network. -Bachelor’s degree in Construction Management, Business Administration, or related field (preferred). -Strong leadership, communication, and negotiation skills. -Ability to travel as required to job sites and partner locations. -Knowledge of modular flooring, construction, or specialty surfacing preferred. -Proven experience with contract management, field operations, and installation oversight. -Problem solving and decision-making

People Also Searched For

Benefits

-401K with generous company match-up to 6%! -Employee of the Month program, Service Awards, Birthday recognition -Medical, Dental, Vision, Life, Disability Insurances! -Paid Time Off + Company paid Holidays (10 Company Paid Holidays!) -Financial wellness planning

About Gerflor

-Pioneered homogeneous PVC flooring in 1937. -Has grown into a global resilient-flooring specialist. -Leads in vinyl, linoleum, and sports-flooring development. -Typical projects include healthcare facilities, educational institutions, retail spaces, and transportation hubs. -Combines architecture, decoration, sport, and techno-specific finishes to meet diverse needs. -Holds certifications such as ISO14001 and employs recycled materials and loose-lay systems for environmental sustainability.

Sector Specialisms