Head of Reactive Maintenance

Overview

Lead reactive maintenance ops across London, handling 200‑500 weekly call‑outs.

Key Responsibilities

• work scheduling
• compliance management
• record keeping
• system setup
• performance monitoring
• team coordination

Tasks

-Organising work schedules, allocating tasks, and ensuring SLAs are met -Ensuring compliance with all relevant health, safety, and building regulations -Maintaining accurate records of work, costs, and reporting metrics -Liaising with clients, property managers, and contractors -Setting up and managing full systems and procedures for the reactive maintenance function -Monitoring performance, ensuring high standards of work and customer service -Managing emergency call-outs and prioritising urgent repairs efficiently -Day-to-day management and coordination of a mobile team of Maintenance Engineers -Relationships with existing subcontractors

Requirements

• maintenance
• uk licence
• planning
• problem solving
• emergency
• team management

What You Bring

-Strong background in maintenance across domestic and commercial sectors -Excellent planning, communication, and problem-solving skills -Full UK driving licence (travel across London is required) -Autonomy to shape and lead a key area of the business -Knowledge of emergency call-out procedures and compliance requirements -Demonstrated ability to set up and implement operational systems and processes -Experienced in managing and motivating multi-disciplinary teams -Proven experience in a reactive maintenance management or operations manager role

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Benefits

-Opportunity to work across varied projects and properties -Supportive senior management and career progression potential -Salary of £60,000 - £65,000 + car allowance, dependent on experience -Permanent position with a growing, reputable subcontractor

About Hill Mcglynn Recruitment

-Operating from Kent and London, the company blends deep local construction market insight with a nationwide reach to match specialised talent to clients. -Utilises flexible placement models including permanent, freelance, MEP, trades, and civils roles. -Specialises in placing talent across trades & labour, mechanical & electrical (MEP), civils & infrastructure, administration, maintenance and consultancy within the built-environment. -Provides virtual well-being services to support candidate welfare.

Sector Specialisms