Customer Care Representative

Overview

Provide homeowners with support, communication, and issue resolution.

Key Responsibilities

• customer portal
• system management
• ticket resolution
• risk assessment
• issue tracking
• survey monitoring

Tasks

-Deliver professional homeowner orientations and inspections, ensuring a consistent experience and accurate documentation within Bosa Properties’ proprietary Customer Care Portal. -Collaborate with Strata Corporations and Property Management companies to ensure building systems are managed. -Collaborate with Customer Care Managers to identify recurring issues, share insights, and support process improvements. -Build and strengthen communication with homeowners, Axiom Builders, third-party contractors, and internal BPI teams to set clear expectations and provide timely updates. -Prioritize timely, high-quality resolution of service tickets to maintain homeowner confidence and uphold service standards. -Identify issues early and assess risk or complexity to determine when escalation to internal or external teams is required. -Monitor homeowner satisfaction through survey results, identifying service gaps and recommending actions to enhance the overall experience.

Requirements

• time management
• communication
• customer service
• 2-3 yrs
• technical aptitude
• issue assessment

What You Bring

-Excellent organizational and time management abilities, with comfort navigating multiple priorities in a fast-paced environment. -Strong communication skills with the ability to manage expectations and convey information clearly and professionally. -2-3 years of experience in a customer service, property management, residential construction, or related role. -Ability to assess issues, determine next steps, and escalate appropriately when required. -Technical aptitude or willingness to learn building systems, warranty processes, and inspection procedures.

People Also Searched For

About Bosa Properties

-The company’s expertise spans from residential towers to commercial spaces, creating vibrant communities and urban landscapes. -Known for its precision in craftsmanship, Bosa Properties focuses on quality construction and design innovation. -Over the years, Bosa Properties has expanded its footprint, with notable developments in Vancouver, Seattle, and California. -The company specializes in creating sustainable, long-lasting buildings that blend with the environment. -A hallmark of Bosa’s approach is its commitment to creating places that bring people together, with a focus on livability and modern amenities. -Projects range from luxury high-rise apartments to large-scale mixed-use developments that shape city skylines. -Bosa Properties has earned a reputation for meticulous attention to detail, and many of its developments have received design awards. -The company continues to push the boundaries of what’s possible in real estate, blending innovation with community-driven design.

Sector Specialisms