Account Manager - Wessex & Welsh Water

Overview

Oversee and manage client relationships, set targets, and ensure satisfaction for water services.

Key Responsibilities

• pricing
• metrics
• negotiations
• client relations
• market analysis
• presentations

Tasks

-Follow up on complaints and queries on behalf of clients. -Pricing contracts to achieve company’s’ gross margin expectations. -On call payments to manage the reactive workload at evenings and weekends. -Creating and monitoring targets and metrics for the national accounts, suggesting improvements where appropriate. -Provide timely and effective solutions aligned to client needs. -Negotiating and closing agreements with large customers including agreeing reasonable and achievable SLA’s and KPI’s. -Meeting clients and account managers on a regular basis to ensure strong relationships. -Monitoring and identifying market trends, competitors and new sales leads. -Taking a leadership role in presentations and proposals for national accounts. -Senior representation for the company, working with crucial client and partners.

Requirements

• relationship management
• account management
• sales
• business processes
• crm

What You Bring

-Experience in managing multi-faceted complex business relationships. -Experience in a regional or national account manager position. -A sales background with a demonstrated history of sales performance -Knowledge of managing end-to-end business processes -Knowledge of CRM systems

People Also Searched For

Benefits

-Company car/car allowance -Company bonus scheme. -Death in service -24 Days holiday plus Bank Holidays

About Lanes Group

-It grew through strategic acquisitions and expansion into new service areas. -It secured major contracts with Thames Water and Southern Water, handling citywide sewer maintenance. -Its work spans large‑scale infrastructure including railway drainage on Crossrail and UV trenchless sewer relining on UK motorways. -Today, it operates a national network of depots, utility hubs and specialist divisions like Lanes‑i, Sapphire and AQS.

Sector Specialisms