Operational Programme & Performance Mgr

Overview

Lead capital projects, manage wastewater service performance, ensure governance and safety.

Key Responsibilities

• safety mgmt
• capital projects
• wastewater ops
• data review
• cost allocation
• stakeholder eng

Tasks

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Customer Field Services team are a key part of how we plan to meet the changing expectations of customers and regulators. Join our team as Operational Programme and Performance Manager, where you'll lead capital projects and support a team of Project Managers to ensure full compliance with our governance standards. You'll also be the go-to person for day-to-day operations of the Wastewater Services Agreement, working closely with our Service Partner to drive performance and deliver key benefits from our Drive to Thrive plan. -Ensure all Health & Safety and mandatory training is up to date for full compliance. -Coach and support a team of eight, including Project Managers, Technical Assistants, and Support Technicians. -Engage with internal stakeholders to discuss programme delivery and adapt to business needs. -Champion high health and safety standards, resolving outstanding actions and representing the team at SHEQ forums. -Serve as the CFS expert in project management and governance, offering support across the department as needed. -Review programme and project data with Project Managers to ensure accuracy and reliable forecasting. -Represent Customer Field Services at governance forums (e.g. Asset Programme Board, Investment Committee). -Support and develop team members through regular guidance and Performance Snapshots. -Conduct site audits to ensure safe working practices and provide visible leadership. -Act as key contact for day-to-day Wastewater Services Agreement operations, ensuring excellent customer service and cost management. -Lead capital schemes (£50–£60m annually) as Programme/Senior Project Manager, ensuring governance compliance and accurate reporting. -Collaborate with the Finance Business Partner to ensure correct cost allocation. -Drive delivery of benefits outlined in the Drive to Thrive plan through effective WwSA management. -Liaise with Yorkshire Water and Service Partner colleagues to resolve customer-impacting issues requiring partner support. -Lead delivery of capital schemes (£50–£60m annually) as Programme/Senior Project Manager, ensuring governance compliance and accurate reporting.

Requirements

• sap
• apm
• kpis
• problem solving
• communication
• stakeholder management

What You Bring

If you’ve got experience in Programme/Contract Management and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you. If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. -Comfortable working independently and taking initiative. -Strong communication skills, able to convey complex information to senior stakeholders clearly and confidently. -Experience working with contract partners and using KPIs to drive performance. -Project or Programme Management qualification (e.g. APM, MSP) or proven experience in a similar role. -Skilled in problem-solving and resolving programme-related issues. -Proven ability to build effective relationships with internal and external stakeholders. -Proficient in SAP, with the ability to extract and interpret data for decision-making. -Confident in challenging and questioning to ensure programme success. -High levels of drive, energy, and determination to deliver outstanding results for Yorkshire Water.

People Also Searched For

Benefits

Location: Hybrid Working (ca. two office days per week – Bradford) -Annual incentive related bonus (up to 10% of annual salary) -Private health care (self only) -Attractive pension scheme (up to 10% company contribution) -We offer a competitive salary, depending on experience (up to £60,000) -A company car lease/allowance scheme (£2,510 cash allowance)

About yorkshire water

Nope

Sector Specialisms

Security Clearance

-basic disclosure check via a third‑party company will be part of pre‑employment checks. -may require security vetting: counter terrorist check or security check clearance. -all roles are subject to a medical questionnaire and further medicals if required.