SAP Support Team Lead

Overview

Lead and develop SAP support team, providing hands‑on maintenance and enhancements for the legacy ERP system.

Key Responsibilities

• sap support
• hands‑on
• performance tracking
• team leadership
• stakeholder collaboration
• hiring

Tasks

-Attention to Detail : Ensuring accuracy and thoroughness in all aspects of work. -Time Management : Efficiently managing time and resources to meet project deadlines -Foster a positive and inclusive team culture that encourages collaboration and accountability. -Every team member reports functionally to one Functional Manager (Product Managers or Functional Team Lead) who oversees domain-specific development, skill growth, and cooperates in relation to the performance evaluation. -Collaborate with stakeholders to improve support processes and customer satisfaction. -Ensure timely and effective SAP support services while balancing team workload and priorities. -Provide strong people leadership by coaching, mentoring, and developing team members. -Encourages innovation and continuous improvement in both people and technology. -Promotes diversity, equity, and inclusion within the team. -Conduct regular one-on-one meetings to support individual growth and address concerns. -Support professional development by identifying training needs and growth opportunities. -Dedicate 50% of working time to hands-on support and enhancement activities in one of the following SAP modules : PM, QM, EWM, or MD.. -Every team member reports operationally to the SAP Support sub team – Team Lead, who coordinates day-to-day activities, ensures alignment with SAP teams goals, and facilitates team cohesion. -Resolve conflicts constructively and promote a respectful work environment. -Lead team meetings to align on goals, share updates, and celebrate achievements. -Facilitate effective communication within the team and across departments. -Acts as the operational manager for the team. -Responsible for time allocation, performance assessment and delivery tracking. -Drive the hiring process to create and retain the team following the development of the ROCKWOOL plans. -Manage team performance through goal setting, feedback, and performance reviews.

Requirements

• sap
• sap certifications
• leadership
• communication
• problem solving
• master's degree

What You Bring

-Excellent communication and interpersonal abilities across diverse teams. -Experience in managing SAP support operations and service delivery. -Being able to relate with technical and business stakeholders -Proficient in written and spoken English -Minimum 5 years of SAP experience across multiple modules. -Empathetic and approachable leader who builds trust and motivates team members. -Strong Communication Skills : The ability to clearly convey ideas and solutions to clients and team members is crucial. -Adaptable and open to feedback with a growth mindset. -SAP certifications preferred. -Knowledge of SAP system architecture, integration, and enhancement processes. -Adaptability : The SAP landscape is constantly evolving, so being open to learning and adapting to new technologies and methodologies is essential. -Active listening -Technically curious and passionate about SAP systems and digital transformation. -Master’s Degree in IT, Business, or related field. -Client-Focused Mindset : Understanding and prioritizing the needs and goals of clients to deliver the best possible solutions. -Fluency in written and spoken English. -Proven leadership and people management skills, including coaching and mentoring. -Experience working with international and remote teams. -Organizational and time management skills to handle multiple priorities. -Problem-Solving Ability : Being able to analyze issues and develop effective solutions quickly. -Ability to analyze and resolve complex SAP issues and provide strategic guidance. -Strong technical expertise in one of SAP modules listed ( PM, QM,EWM , MD). -Proactive in addressing team needs and technical challenges. -Willingness to travel up to 20%. -Business Acumen : A good understanding of business processes and how SAP solutions can improve them.

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About Rockwool Group

-Pioneered use of volcanic rock to spin durable stone wool. -Stone wool solutions used in energy-efficient buildings, fire-resilient acoustics, and industrial systems. -Projects include sound-proof concert halls (Rockfon), ventilated façades (Rockpanel), and greenhouse substrates (Grodan). -Serves sectors like marine/offshore insulation, process-industry piping, building façades, and horticulture. -Stone wool also used in horticultural growth media and friction/coating applications (Lapinus).

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