Customer Service Manager

Overview

Lead and develop CS team, oversee order processing, EDI, and cross‑functional initiatives.

Key Responsibilities

• data insights
• order management
• partner onboarding
• edi maintenance
• automation
• escalation management

Tasks

-Provide customer service data insights for strategic initiatives. -Support corporate projects that impact order-processing or service delivery. -Drive alignment between customer needs and internal operational capabilities. -Ensure successful onboarding and integration with new trading partners. -Work closely with Supply Chain, IT, Finance, and other operational teams. -Oversee partner purchase order processing from receipt through fulfillment. Monitor performance metrics; deliver continuous feedback and coaching. -Coordinate on purchase orders, Oracle order-management topics, and automation initiatives. -Coordinate resolution of complex order and service issues. -Manage and mentor a team of customer service representatives. -Act as the primary internal point of contact for Regional Sales leadership. -Supervise and support the EDI Specialist role. -Maintain EDI systems and address technical or process-related issues. -Identify training needs and facilitate skill development programs. -Implement automation tools and processes to boost productivity and quality. -Prioritize product requests and manage special order escalations.

Requirements

• oracle erp
• automation
• bachelor’s
• leadership
• 10+ years
• cross-functional

What You Bring

-Proven ability to work cross functionally and collaborate with a wide range of roles / levels -Excellent communication, coaching, and cross-functional collaboration skills. -Strong experience with Oracle or similar ERP/order management systems. -2-3 years’ experience successfully managing direct reports -Strong problem solving, communication, teamwork, time management and organizational abilities -Thrives in a dynamic work environment, exhibiting ability to be flexible and a strong team-player -Proven strong leadership skills and ability to build and motivate a team to achieve clearly communicated expectations -Bachelor’s degree in business management, finance, economics, marketing, mathematics or related professional experience -Self-starter who can develop solutions with minimal instruction and can identify / lead independent teams on projects -10 plus years’ manufacturing industry experience in customer service, order management, sales, marketing, or channel management roles with progressive responsibility preferred -Demonstrated experience implementing automation technology in order management

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Benefits

-Best-in-class health benefits (medical, dental, vision) -160 hours paid time off (combination of PTO and Employee Safe and Sick Time accruals- MN Based Employees)

About Uponor

-A global leader in providing innovative water management and indoor climate solutions. -Specializes in delivering smart solutions for plumbing, heating, cooling, and infrastructure projects worldwide. -A trusted partner for residential, commercial, and industrial projects. -Renowned for cutting-edge technologies and sustainable products designed to improve comfort and efficiency in buildings. -Known for pioneering integrated systems that support water distribution, energy management, and efficient heating/cooling. -Products play a crucial role in modernizing buildings and enhancing infrastructure in both new constructions and renovations. -Operates across numerous markets, including Europe, North America, and beyond, shaping the future of urban development. -Focuses on high-quality, durable products and systems that help reduce environmental footprints.

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