Help Desk Technician

Overview

First-line IT support for users, hardware, software, AV, and system maintenance.

Key Responsibilities

• software deployment
• hardware support
• ticket management
• user management
• av setup
• inventory tracking

Tasks

-Support off-site AV and company hardware during presentations and conferences where required. -Assist in the deployment and maintenance of software applications and updates. -Assist with internal or external audits where required. -Contribute to the development and maintenance of IT documentation, knowledge base articles, and user guides. -Collaborate with other teams to identify and resolve recurring technical issues. -Diagnose and resolve hardware, software, network, and system-related issues promptly and efficiently within SLA timescales. -Stay up to date with the latest technology trends and provide recommendations for continuous improvement. -Conduct hardware and software inventory management, including asset tracking and providing information for procurement. -Log and track support tickets in the helpdesk ticketing system, ensuring accurate documentation and timely resolution. -Escalate incidents to vendors or senior management where required. -Manage user accounts, permissions, and access rights within Active Directory and appropriate MRI approved software products. -Provide technical support and assistance to end-users via our internal ticketing system, in person, phone, email, and remote access tools. -Install, configure, and maintain workstations, mobile devices, printers, and other peripherals. -Setup, support and maintain meeting rooms and other audio-visual equipment for meetings and presentations.

Requirements

• comptia a+
• active directory
• tcp/ip
• helpdesk
• windows
• mac

What You Bring

-Excellent communication and interpersonal skills, with a customer-oriented approach. -Strong troubleshooting and problem-solving skills with the ability to analyse and resolve technical issues efficiently. -Experience with helpdesk ticketing systems and remote support tools. -Ability to perform the physical requirements of the position, including lifting, moving, and setting up computer equipment as needed. -Proficiency in Microsoft Office Suite and other common business applications. -Basic knowledge of TCP/IP networking, DNS, DHCP, and VPN concepts. -Relevant industry certifications (e.g., CompTIA A+, Microsoft Certified Professional) will be an advantage. -Applies effective time management skills and can handle multiple tasks or projects effectively. -Strong understanding of computer hardware, software, networks, and peripherals. -Excellent knowledge of Windows and Mac operating systems. -Familiarity with Active Directory and user account management. -Ability to work independently and collaboratively within a team environment.

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Benefits

-Further your professional development and growth with our generous Tuition Reimbursement Schemes. -Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, and a bank of 15 flexi hours to use when needed! -Enjoy the flexibility of working from anywhere in the world for two weeks out of the year! -Big on family? So are we! We understand family is important and being able to spend quality time with your family as it grows is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s). -Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan. -Invest in our competitive Personal Pension plan and help set you up for your future. -Income Protection Plans give you the peace of mind you deserve.

About Mri Software

-Headquartered in Cleveland, Ohio, the company offers innovative software solutions tailored to real estate and investment management. -MRI's platform allows organizations to make smarter decisions, streamline operations, and improve tenant and investor relations. -The company serves a diverse range of industries, from residential to commercial real estate, empowering businesses to maximize value. -MRI's expertise spans property management, investment management, and financial reporting, addressing every aspect of real estate operations. -It continues to grow through acquisitions, expanding its product offerings and reinforcing its position as an industry leader. -A standout feature of MRI Software is its ability to provide flexible, customizable solutions, ensuring that every client receives a tailored experience. -With a global presence, MRI has cemented its role as a key player in transforming how real estate is managed and invested in.

Sector Specialisms