Traffic Management Center Operator

Overview

Monitor traffic, manage incidents, and provide admin support for I-77 Express Lanes

Key Responsibilities

• document control
• data entry
• report generation
• cctv monitoring
• incident dispatch
• procurement

Tasks

-Prepare routine and complex correspondence including letters, memoranda, and reports -Coordinate, collect and prepare information packet required for submittal of insurance claims -Establish and maintain filing systems and support document control -Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system -Assist to process and input data into the maintenance management system and generate monthly and quarterly reports -Greet visitors, field calls, and take messages -Assist in the efficient transfer of data, activities, and schedules -Maintain an accurate record of events and log data -Monitor CCTV from within the Traffic Management Center (TMC) and dispatch support personnel to remove abandoned vehicles, assist stranded motorists, and provide incident management support -Provide human resources administrative functions for the O&M department -Serve as the point of contact for third parties requiring assistance on the I-77 Express Lanes Project (general public, NCDOT, NCDOT TMC, emergency responders, etc.), and dispatching incident support when needed -Refer calls concerning customer comments and/or complaints to the Corporate Affairs Department -Responsible for coordinating meeting arrangements -Assist in the preparation of operating procedures, procurement and purchase processes

Requirements

• 0-3 years
• associate degree
• microsoft office
• transportation
• teamwork
• multitask

What You Bring

-0-3+ years of experience required, in a transportation, public safety, or commercial operations environment or similar -Associate degree from an accredited college or university is preferred in related transportation / technical field, or directly relative experience in a TMC environment -Ability to interact with colleagues in a self-managed team structure -Must be able to demonstrate computer skills proficiency, especially with respect to Microsoft Office and other PC based programs -Ability to coordinate real time activities and initiate immediate priorities, for self and support -Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment while remaining calm and effective under pressure -Good teamwork skills and active working attitude required

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About Ferrovial

-Founded in 1952 by Rafael del Pino, the company began as a railway construction firm in Spain and evolved into a global infrastructure powerhouse. -Its business model centers on four integrated divisions—Toll Roads, Airports, Construction and Energy—allowing end-to-end project delivery across the asset lifecycle. -It operates iconic transport projects like the 407 ETR toll road in Canada and the JFK New Terminal One airport concession, expected to open in 2026. -Construction efforts include landmark works such as Madrid’s Terminal 4, the Guggenheim Museum Bilbao, and major metro and highway systems. -In energy, the firm develops and operates renewable projects—solar, wind, transmission lines—and emerging tech like vertiports and hydrogen. -Flagship assets include managed airports in the UK (Heathrow, Glasgow, Aberdeen, Southampton) and major U.S. highways such as LBJ Express in Dallas. -Its history is marked by strategic asset rotation, like divesting mature stakes in Heathrow and reinvesting in growth-oriented concessions.

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