Senior Repairs Officer

Overview

Lead complex repairs, mentor staff, manage budgets, ensure quality and resident satisfaction.

Key Responsibilities

• cost monitoring
• technical expert
• workwise oversight
• variation processing
• team supervision
• resident follow-up

Tasks

-Monitor repair costs and work within allocated budgets, delivering cost-effective solutions. -Act as the technical expert, providing guidance and support to resolve complex issues. -Follow up with residents to ensure satisfaction and positive outcomes. -Assess and process escalated variations, ensuring compliance with financial regulations. -Supervise and mentor Repair Officers, providing training and development support . -Lead and support Repair Officers in handling complex repair cases and escalations. -Develop and implement repair strategies for higher-value variations and intricate cases. -Collaborate with regional teams and contractors to meet KPIs and improve service delivery. -Oversee repairs within the Workwise system, ensuring timely completion and high standards.

Requirements

• legislation
• administration
• monitoring
• organized
• customer service
• priorities

What You Bring

-Good understanding of relevant legislation and regulatory requirements. -Experience developing and running administrative systems and processes. -Experience providing performance monitoring and commentary against business targets. -Highly organised, with experience managing conflicting priorities in a busy environment. -Experience working in a customer service environment.

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Benefits

-Interest free loans - season ticket loan, tenancy deposit loan, and training loan -Life Assurance x 4 annual salary -Health cash plan -Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) -Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. -Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) -Employee assistance - free confidential advice and counselling services provided by independent specialist organisations . -Generous pension scheme -Cycle to work scheme.

About Notting Hill Genesis

-Aims to deliver high-quality, affordable homes across London and the South East of England. -Specializes in the development, management, and maintenance of residential properties. -Works on a wide range of projects, from new build homes to large-scale regeneration schemes. -Known for its focus on creating sustainable and community-centered living spaces. -Has a strong presence in regeneration, transforming neighborhoods and improving local amenities. -Supports tenants with a variety of services, including housing management and community programs.

Sector Specialisms

Interview Process

-submit application by 19 november 2025. -shortlisted candidates will be invited to interview and assessment.