Senior CSL Coordinator

Overview

Lead customer side leakage, manage complaints, ensure compliance & reporting.

Requirements

• customer service
• systems management
• complaints handling
• ms office
• communication

What You Bring

-Have you got experience of demonstrating customer resolution, service improvement, and customer excellence? -Are you experienced in managing systems and databases? -Do you have proven experience of working in a team responsible for complaints, preferably in the water industry? -Do you have proven IT skills particularly MS Word, Excel and PowerPoint? -Do you have a strong customer service background with excellent communication skills?

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Benefits

-Company car and fuel card with a range of EV and hybrid vehicles to choose from -Reward and recognition scheme -Cycle to work, salary finance and give as you earn schemes -Enhanced maternity, paternity leave and adoption leave -Employee assistance programme -My Rewards portal, access to 1000’s of retail discounts -Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! -My Car Choice our salary sacrifice EV/ Hybrid car scheme -Recommend a friend - get rewarded for introducing people to us! -Discretionary bonus scheme -Online GP service, 24 hours a day, 365 days a year -25 days annual leave plus bank holidays -Life assurance -Matched or contributory pension scheme

About M Group Water

-Specializes in delivering essential water infrastructure services across the UK. -Grown to become a leader in improving water management systems with a focus on comprehensive solutions. -Provides design, installation, maintenance, and repair of water networks. -Services span sectors including utilities, infrastructure, transport, and heavy civil works. -Known for collaboration and delivering complex, impactful projects. -Recognized for expertise in water resources and large-scale infrastructure projects. -Innovative approaches to improving efficiency and sustainability in water management. -Teams have worked on high-profile projects across the UK to modernize critical water infrastructure.

Sector Specialisms

Security Clearance

-successful candidates may be subject to 3rd‑party background checks as part of hiring. -some roles require drug and alcohol testing during induction and onboarding.