Luxury Residential Door Host- Millennium Tower

Overview

Greet residents, manage entry, provide concierge-level service at Millennium Tower.

Key Responsibilities

• vehicle management
• area cleanliness
• guest greeting
• incident reporting
• security monitoring
• vendor coordination

Tasks

-Assist Page with unloading resident vehicles and loading luggage carts on porte-cochere. -Oversee entryway and maintain area to five star cleanliness standards at all times. -Station at the entry, greet and hold the door for entering homeowners, residents, and guests. -Maintain clear passage of the porte-cochere and sidewalks into the building. -Maintain knowledge of all items discussed at daily Stand Up Meeting. -Greet all residents, guests and other visitors with the utmost expression of gracious hospitality and anticipate all guest needs. -Report loiterers, suspicious persons and rule violators to Concierge on duty. -Remain in assigned post position, maintaining correct stance. -Keep a quiet, respectful attitude with Residents and Guests. -Direct all vendors and delivery persons to the SOC. -Ensure the safety and security of Residents and Guests, and the protection of the property. -Immediately address and resolve all relevant issues ensuring Resident and Guest satisfaction. -Address inquiries and concerns promptly and efficiently. -Assist residents and guests with information about the Association's amenities and services. -Clean and maintain common areas in the jurisdiction of the Door Host role when necessary. -Work closely with other team members to ensure smooth operations. -Secure taxicabs for Residents and Guests and assist with Uber / Lyft and other third-party driver service(s). -Provide exceptional customer service to all residents and guests. -Assist in the placement and removal of lobby rain mats and exterior floor mats.

Requirements

• age 18+
• background check
• communication
• 2+ yrs
• luxury hospitality
• flexibility

What You Bring

-Must be over 18 years of age and successfully pass a criminal background check and drug screening -Polished and professional presentation and demeanor -Reflect willingness to accommodate residents, Management and peer requests and ensure first class service. -Be flexible and ready to assist with tasks not strictly related to the job description when necessary. -Strong verbal and written communication -A minimum of 2 years of customer service experience. -Always be available to partner with Concierge and Page. -A luxury hotel or a luxury hospitality experience is highly desired

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Benefits

-Competitive salary + annual bonus. -Paid time off plus holiday pay. -Uniforms + dry cleaning services. -401(k) + company match. -100% Employer-Paid Health Benefits for an individual

About Action Property Management

-Operates across California and Arizona, managing diverse communities from single-family homes to mixed-use high-rises. -Delivers services like financial accounting, maintenance coordination, board and resident portal administration. -Leverages in-house tech team to power proprietary portals and AWS-hosted systems for resident and board access. -Serves new developments alongside mature communities, tailoring plans from day one through ongoing operations. -Engineers standout experiences in urban and hotel-residential environments, balancing hospitality with community care. -Maintains quality through structured annual service cycles spanning landscaping, maintenance, financial reviews. -Noted for seamless transitions during acquisitions and relocations.

Sector Specialisms

Security Clearance

-must successfully pass a criminal background check and drug screening.