Service Coordinator

Overview

Coordinates service installs, calls, sales, and admin for water treatment customers.

Key Responsibilities

• crm logging
• workorder completion
• installation scheduling
• warranty database
• service calls
• counter sales

Tasks

-Contacts current customers by phone or in writing to offer ancillary services such as filter changes, resin changes, or salt sales and prepares out of warranty letters to solicit interest in product or service upgrades. -Schedules product installations and service calls. Ensures documentation provided to the Service Technician is complete with all information necessary to service the customer. -Logs calls and email conversations with customers into CRM and performs to various metrics. -Accurately and confidentially manages all customer service information. -Provides back-up support as needed to other in-house sales and service-related employees and assists the Technicians as required to ensure satisfactory customer service. -Performs counter sales and assists customers with the purchase of products sold in the retail store. -Maintains a clean and safe work and retail environment. -Performs workorder completion after confirming pricing and sales information. -Answers incoming calls and emails, assesses customer needs, and selects appropriate course of action based on established procedures. -Maintains product installation and warranty information within the applicable database.

Requirements

• microsoft office
• salesforce
• high school
• 3-5 years
• customer service
• heavy lifting

What You Bring

-Occasional lifting up-to 125 pounds. -Frequent standing, walking, bending, and reaching. -Must be professional, show initiative, multi-task, and work in a fast-paced environment. -Must have a strong work ethic, be self-motivated, goal oriented, and have above average organizational and time management skills. -3-5 years’ experience working in a customer service-oriented role. -Must have experience with Microsoft Office Suite, including proficient abilities with Word and Excel. -Must have knowledge of business, administrative, and clerical procedures, and systems. -Ability to use hand tools and work with small parts. -Must have strong interpersonal, written, grammar, and verbal communication skills. -High School Diploma is required; an associate degree is preferred. -Experience with Salesforce preferred. -Must be able to prioritize and be flexible to change priorities as needed. -Must be comfortable making cold calls to customers and developing leads. -Must have a proven “customer-centric” focus; understand customer service, and the value of creating a positive experience for the customer. -Frequent lifting of up-to 50 pounds and maneuvering up-to 100 pounds with a dolly.

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Benefits

-Paid Vacation, Holidays and Community Service Volunteer Time-off Benefit -Wellness Program -Employer Funded Defined Contribution Plan -Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits -Medical, Dental, Vision and Prescription Drug Insurance Coverage -Educational Assistance Reimbursement Program -100% local travel -401(k) Contribution Matching Program -Hourly plus Commission Opportunities

About Kinetico Incorporated

-Grew from a two-person startup in Ohio into a global business -Develops, manufactures and distributes water softeners, reverse osmosis systems, filtration and saltless options -Serves residential, commercial, industrial and OEM clients through a network of independent dealers worldwide -Products powered solely by moving water, not electricity, offering reliable low-maintenance performance -Projects range from whole-home softeners to commercial drinking water stations and problem-water filtration -Known for long warranties, engineered durability, and innovation in contaminant removal efficiency -Continues to expand international footprint with offices across North America and Europe

Sector Specialisms

Security Clearance

-e-verify identity and employment authorization checks.