Community Director

Overview

Oversee daily ops, staff, vendors, finances, and resident satisfaction for a multifamily community.

Key Responsibilities

• staff training
• property maintenance
• financial reporting
• tech operations
• fair housing
• customer service

Tasks

-Trains and supervises onsite staff, in accordance with all company policies and procedures, while modeling our core values in all interactions. -Ensures property maintenance and work orders are completed to resolve issues in a timely manner. -Provides guidance on company policies and procedures, while communicating company requirements and announcements. -Meet targeted revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring the property's financial performance. -Mentors team and staff, inspiring them to give their best each day, while developing their professional skills. -Presents a professional image and effectively represents the company to residents, vendors, and owners alike. -Responds to issues outside of normal work schedule when required to ensure the safety and satisfaction of residents. -Drives property performance by participating in resident events, marketing the property, and focusing on resident retention. -Be the primary representative of EPM to residents, vendors, and employees. -Effectively manage staff, operations, and financial performance of your community. -Ensures all team members abide by federal fair housing standards and all other applicable laws. -Operates computers and other technological devices on site, including but not limited to security systems, cameras, copiers / scanners / printers. -Stewards the financial management of the community by creating, reviewing, and submitting required daily and weekly reports. -Maintains complaint and consistent resident files onsite in either electronic and/or hardcopy format, while ensuring all files are cared for with the utmost consideration for confidentiality. -Provides exemplary customer service to all residents proactively solving issues, and creating a warm and welcoming environment for all. -Frequently sit, stand and walk.

Requirements

• property management
• 2+ years
• team leadership
• customer experience
• organizational skills
• communication

What You Bring

-Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary. -Regularly required to talk or hear. -Occasionally lift and/or move up to 25 pounds. -Frequently required to use hands or fingers to handle or feel objects, tools or controls. -Previous experience leading a team to meet success through positive motivation, goal setting, and accountability. -Minimum (2) years of multi-family property management experience required. -Customer Experience -Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently. -Proactive attention to detail, searching constantly for ways to improve your property -Travel up to 10% of the time. -Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus. -Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents. -Previous Community Manager, Property Manager, or Community Manager experience, preferred. -Occasionally required to climb or balance, stoop, kneel, crouch or crawl.

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About Elmington

-From a regional player in Nashville, it has expanded into a multi-state real estate powerhouse rooted in commercial investment and development. -Strategic financial backing drives acquisitions and development across office, retail, residential, and mixed-use projects. -Its in-house construction arm specializes in luxury apartments and affordable housing, particularly in underserved communities. -The company blends in-house expertise in commercial, affordable housing, development, construction, and property management. -Projects include multi-state mixed-use complexes, workforce housing developments, and ground-up builds. -It has steadily weathered market cycles and continues to expand its land acquisition and vertical integration. -Maintaining control of assets through property management ensures consistent quality and operational oversight.

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